Sajan Samuel Email & Phone Number

London, England, United Kingdom

Windows administration it involved setting up and maintenance of User accounts & groups OU’s, GroupPolicy Objects, sharing resources, assigning permissions in active directory Systematic data backup management using Symantec Backup Exec Administrate, Manage and Support in FTP server Executive Management Support Outlook 365 cloud Enterprise account and license management Systematic data backup management using Symantec Backup Exec Misc. Activities includes but not limited to; Handling laptops for all kinds of installations and troubleshooting, Conference rooms system setup for training purposes, Prime responsibility of Evaluating and testing (performance test) for desktop and monitors. Upgrading OS. MS Windows and MS Office. Engineering Software installation. Virtual desktop and server preparation. User creation in AD. VPN and Citrix issue resolution.PC, troubleshooting any kinds of hardware problems and installing driversTechnical Support for the users with respect to the system level and LAN related calls Prime responsible for Setting up and deploying new machines. Arrangement new staff with logins and accessto systems Skilled in handling critical Incidents, problem, and change management issues in an enterprise environment Expertise in guiding and supporting team members; setting up targets and providing direction to achieve. DHCP reservation, AD (Active Directory)security group creations Migration of 500+ machines to windows 10 Migration of 500+ machines to Office 365 Installing and configuring all types of Printers, Plotters, Scanners, Switches, Hubs, UPS, Modems etc., Installing & Maintaining Anti‐Virus Software, Patch management for Virus protection Vesting all Branch Networking and Hardware issue Router installation, software issue, Back server issue resolving Outlook 365 cloud Enterprise account and license management

Dubai, United Arab Emirates

Attending incident calls escalated from L1‐L2 and L3 IT support team, to analyze and identify the root cause andassuringall users problem are solved in a short time frame. Managing the execution of deployment projects implementing best practices. Responsible for troubleshooting H/W related issues for all desktops, monitors, and accessories Provide technical and operational support in administration of approximately 10,000 clients from ePO server(product upgrades, migration, L3 troubleshooting, policy enforcement and fine tuning). Review of patches and Antivirus administration in servers and client systems Primary Responsible for creating new images, updating current images, performance testing and deployment.Image preparing from SCCM server. Implementation & troubleshooting of various software issues, SCCM client and soft grid client. Sole responsibility for handling client’s requirements related to PCs, Laptops and troubleshooting. Handle support cases, at satisfactory level and resolve within the SLA time frame Installing and configuring print server and file server Installations and management of network printers in print server and monitoring of printer usage. Administration & troubleshooting of windows XP, Windows Vista, Windows 7, Windows 8 and windows 2003Server Operating Systems and providing IT support for projects requirements, servers systems and end‐ users.

Sharjah, United Arab Emirates

Worked as a Senior IT Analyst / IT Administrator of IT Department. Petrofac IT fulfills the need of an everexpandingorganization by providing a scalable, robust and secure IT infrastructure. The team is L1, L2 and L3supporting for around 15000+ users in different services among the global locations.Project Site Support: Qatar, KOC, Aramco Coordinate, facilitate and implement the IT Requirements for Various Projects in Petrofac Coordinate in design and implement the IT infrastructure for Petrofac’s Various Project Site Offices Patch and Antivirus Management and assessment in servers & client systems. Install, configure, manage and administration of print server and file serverfrom internet to company mail servers. Configuration of Microsoft Outlook Express and Outlook Express Installing, configuring and troubleshooting most of the available desktop OS platforms Installation, configuration & management Network Printers and Plotters Installing and Configuring of biometric devices OS / Software Installation, User Administration, Permissions, Security Policies, Disk Quotas, RemoteAdministrations, applying patches, File system/Disk management.

Sharjah, United Arab Emirates

Worked as a Senior IT Analyst / IT Administrator of IT Department. Petrofac IT fulfills the need of an everexpandingorganization by providing a scalable, robust and secure IT infrastructure. The team is L1, L2 and L3supporting for around 15000+ users in different services among the global locations.Project Site Support: Qatar, KOC, Aramco Coordinate, facilitate and implement the IT Requirements for Various Projects in Petrofac Coordinate in design and implement the IT infrastructure for Petrofac’s Various Project Site Offices Patch and Antivirus Management and assessment in servers & client systems. Install, configure, manage and administration of print server and file serverfrom internet to company mail servers. Configuration of Microsoft Outlook Express and Outlook Express Installing, configuring and troubleshooting most of the available desktop OS platforms Installation, configuration & management Network Printers and Plotters Installing and Configuring of biometric devices OS / Software Installation, User Administration, Permissions, Security Policies, Disk Quotas, RemoteAdministrations, applying patches, File system/Disk management.