Princess Saja Email & Phone Number

Makati, National Capital Region, Philippines

Support with the design, development, and implementation of Airtime Services initiatives. Perform project-based work as prioritized by department management. Organize and maintain documentation of Airtime Services procedures.

Makati, National Capital Region, Philippines

Maintain and run the Airtime Services Onboarding Program. Create online course catalog for automated training registration, course enrollments and completion status updates. Facilitate onboarding and department training classes. Provide support during transition/nesting period by conducting quality evaluations and performance coaching.

Makati, National Capital Region, Philippines

Implement and ensure standard case management processes. Manage resolution of dealer and customer concerns. Develop department work instructions to maintain order and account accuracy.

Makati, National Capital Region, Philippines

Provide excellent service to customers requiring assistance with their satellite service. Perform provisioning of satellite systems, resolve billing disputes, and answer queries via phone, chat, and email.

Taguig, National Capital Region, Philippines

Provide quality service to customers with queries and concerns on their deposit accounts. Assist clients requesting updates on their information saved in the company's customer relationship management system.

Muntinlupa City, National Capital Region, Philippines

Lead classroom training for new hire agents and provide support during their nesting period in the production floor. Process call quality evaluations and conduct coaching to provide feedback on agents' performance.

Muntinlupa City, National Capital Region, Philippines

Act as Subject Matter Expert, and guide customer service representatives in providing solutions to customers. Handle escalated calls and respond to customer complaints.

Muntinlupa City, National Capital Region, Philippines

Handle inbound calls for Sprint, DirectTV, and AT&T. Provide quality service and assistance to customers with inquiries, bill disputes, and service issues. Properly escalate concerns needing attention of a higher-ranking specialist, supervisor, or another department.

Parañaque, National Capital Region, Philippines

Welcome customers and assist them with their order. Record orders in POS register, collect payment, and ensure all orders are delivered to the customers complete and in a timely manner. Handle disbursement and accounting of cashier funds and petty cash. Process cashier balancing. Deposit cash from previous-day sales in the bank. Enter time cards for payroll processing.