Sajid Sayed Email & Phone Number

United Arab Emirates

India

Currently Working:-Team Leader for UTI MUTUAL FUND PROCESS / / Aegis Customer Support Service Pvt.Ltd - Navi Mumbai, Maharashtra / 02.2019 – 09.2021.• Manage a team of approx. 30 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded• Maintaining AHT and Service level as per client requirement• Control shrinkage and attrition.• Making reports, monthly Deck for client review• Motivated team of call centre operators on both inbound and outbound calls.• Supervised inbound team to make sure they answered questions knowledgeably and thoroughly.• Supervised outbound team to ensure they followed computer-generated lead order and exhibited courtesy at all times.• Did spot-checks listening in on calls to make certain team followed provided scripts.• Ran monthly goal contests with rewards.• Motivated team to meet monthly goals and beat other teams in the contact centre.• Responsible for day to day functioning/administrative work including production floor management• Performs other adhoc duties as assigned by manager Sr. Quality Analyst for UTI MUTUAL FUND PROCESS / / Aegis Customer Support Service Pvt.Ltd - Navi Mumbai, Maharashtra / 01.2017 – 02.2019• Training New OJT Executive related to Equity, Debt and Liquid market.• Conduct monthly calibration sessions with call centre Team Leaders to develop scoring consistency and best practices• Produce reporting based on audits and offer suggestions, job-aids, etc. for improvement• Writes fundamental documentation in a clear, concise manner and according to standards• Utilize feedback from customers to facilitate improved quality of services being provided• Monitor and evaluate randomly selected calls to assess associates' service level standards and complete online evaluations of client calls

India

Worked with “ Bhurani Hospital in HR Department From Nov 2014 to Dec 2016 , Kausa Mumbra Successfully handled the overall operations like HR, General Purchase, Medical sectors (Roster), etc at Kalsekar Hospital and implemented various changes for the smooth working of the hospital.AREAS OF EXPERTISE:Recruitment / Talent Acquisition:• To show CV’s after inward and remark to their HOD.• To arrange and file the CV’s received either by Hand or through Post/Email, according to the Qualification, experience and post applied for.• To call the candidates shortlisted by HOD’s for interview.• File the CV of interviewed candidates according to the remark of trustees and CEO. (Reject, HOLD etc.)• If in urgency candidate is selected by MD, he/she is to be introduced with the trustees and Trustees signature is to be obtained on interview sheet. In such case, appointment letter to be prepared and got signed by the Trustee.• Compensation & salary negotiation for different positions in the organization.• Accommodation arrangement of new joiners (Nurses & RMOs).

Thane

• To show CV’s after inward and remark to their HOD.• To arrange and file the CV’s received either by Hand or through Post/Email, according to the Qualification, experience and post applied for.• To call the candidates shortlisted by HOD’s for interview.• File the CV of interviewed candidates according to the remark of trustees and CEO. (Reject, HOLD etc.)• If in urgency candidate is selected by MD, he/she is to be introduced with the trustees and Trustees signature is to be obtained on interview sheet. In such case, appointment letter to be prepared and got signed by the Trustee.• Compensation & salary negotiation for different positions in the organization.• Accommodation arrangement of new joiners (Nurses & RMOs).

India

Account Assitance / / M. K Industries Pvt.Ltd - Thane, MH / 07.2011 - 10.2012:- • Ordered all office supplies including ink cartridges, toner and paper.• Negotiated pricing with vendors regarding wholesale billing and marketing procedures.• Organized files, developed spreadsheets, faxed reports and scanned documents.