As a dedicated Technical Support Engineer with 3.5+ years of experience across two reputable organizations, I bring a wealth of expertise in critical areas such as SaaS, CRM, HRMS, On Premises, Fleet Management, Advance Excel, VBA Scripting PowerPoint, Pivot Chart, Power BI, Azure AD, Advanced SQL, REST API, API testing and Manual testing.I have utilized multiple tools, including Zendesk, Freshdesk (ticketing platforms), Jira, Click Up (development tasks), MySQL, Microsoft SQL Server Management Studio, PostgreSQL( SQL query and databases) Postman (API testing), Slack, Skype, Intercom, Lark (Internal/External communication), and AnyDesk/Remote Desktop (remote access).My professional journey has equipped me with a diverse skill set, ranging from effective leadership and team management to innovative problem-solving and rapid adaptation. I excel in comprehensively enabling seamless knowledge transfer within teams. My ability to multitask efficiently while maintaining strong communication and interpersonal skills has consistently facilitated smooth collaboration across departments. One of my major strengths is my ability to learn quickly and implement new skills in a short time.I am eager to connect with like-minded professionals on LinkedIn to explore potential collaborations and contribute to impactful projects in the realm of technical support and software solutions.Let's connect and forge meaningful partnerships to drive success together.