* Day to day management of the Centre and centre activities in accordance with preconditioned operating procedures * Plan and deliver the annual schedule of practise examinations to ensure targets are met and budgetary constraints are considered at all times. * Ensure the acquisition, storage and destruction of test materials in accordance with centre operating policies and procedures * Time and accurately production of reports in accordance with reporting requirements, eg monthly and quarterly reports. * Training, rostering and monitoring suitably qualified Invigilators, Clerical Markers, Examiners and Administrative staff * Managing test preparation performed by Centre Administrative Assistants and Supervisors to ensure that all rooms and appropriate documentation are prepared for tests. * Managing all results administration activities performed by Centre Administrative Assistants and Supervisors to ensure that all recording, inputting storing and confirming of test results is done accordance with centre standards* Development of systems training and creating new-hire training materials and job aids to support existing programs* Batch scheduling, student counseling and problem solving* Managing student enquiries and performing follow-ups to generate student enrollment

* Liaise with HR to manage the recruitment, appointment, training and monitoring of examiners, invigilators and clerical markers; including certification and re-certification.* Manage the administration of all training days; oversee the work of test-day staff.* Build and maintain a strong reputation and ensure excellent public relations * Ensure classroom capacity is reached by marketing of centre in a variety of sectors * Monitor and act where necessary on changes to markets, which may affect forecasted candidature.* Arrange classroom venues ensuring financial and logistical considerations are made, including arranging room set up prior to each class.* Manage direct contact for all candidature enquiries via telephone, email and face to face.* Manage the processing of all applications via a variety of ways ensuring fees are received * Manage the usage and training of all teaching and training related systems* Ensure exam board regulations are updated to course materials at all times, and that changes are implemented in a timely manner.* Order and receipt sufficient administrative documentation and training materials.* Receipt and bank all enrollment-related income; action invoices and cheque requests when required.* Undertake any other duty pertinent to the grade of the post that might be requested at any time.

* Identify training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments* Prepare training materials for in-house courses* Manage the delivery of training and development programme and devise training strategies for the organization* Monitor and review progress of trainees through questionnaires and discussions with managers* Evaluate training and development programme* Amend and revise programme as necessary, in order to adapt to changes occurring in work environment* Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups

* Human Resource Management * Networking with varied stakeholders* Relationship management with local partners at district level * Identify the Gaps, if any, and rectify them as and when found* Ensure teams submit all reports as per the process and to ensure the accuracy of such data* Training the teams on processes* Provide on-going contact with student from placement through retention component.* Provide small group training in social and employ ability skills necessary for retainingemployment and consideration for advancement.

 Assist in the development and implementation of live chat technical support for over 1200 Internet clients Develop, coordinate, and conduct training for customer service associates and internal sales account representatives regarding product use knowledge, sales techniques, sales fulfillment and phone skills Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.* Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;* Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more* Accurately process and record call transactions using a computer and designated tracking software* Follow up and make scheduled call backs to customers where necessary