Muhammed Sajin Mujeeb Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

United Arab Emirates

● Serve as the main point of contact in all matters related to client concerns and needs.● Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.● Collected payments by phone, set up wire transfers, and initiated immediate plans for repayment.● Set up drafts and processed immediate payments after conducting thorough research and analysis of accounts.● Collected detailed information about the overdue customers and the same is documented on the collection system for future trials on the account.● Reviewed accounts and provided recommendations regarding repayment actions.● Handled an estimated 100 inbound and outbound calls daily, remaining highly focused on securing required funds.● Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Dubai, United Arab Emirates

● Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.● Measuring and reporting on performance of all digital marketing campaigns.● Established effective project plans to track progress and ensure their execution● Coordinate day-to-day with clients to make sure that all parties are on track with project requirements, deadlines, and schedules● Improved client retention rate by 15% through strategic account management, ensuring high levels of customer satisfaction and addressing any issues or concerns promptly and effectively within the internal team

Dubai, United Arab Emirates

● Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising.● Maintaining social media presence across all digital channels.● Measuring and reporting on the performance of all digital marketing campaigns.● Identifying trends and insights, and optimising spend and performance based on the insights.● Planning, executing, and measuring experiments and conversion tests.

Thiruvananthapuram, Kerala, India

● Researching and critically analyzing bills receivables of a reputed American banking/Insurance company (Mcgriff Insurance)● Maintaining a filing system for accounts receivable records● Ensuring the right amount of commission is received on the Insurance premium● Analyse numerous data sources to establish holistic results that deliver a better customer experience● Building and maintaining reconciliation of statements using Advanced Excel● Maintaining department-specific databases and ensuring the accuracy of data● Ensuring relationships with internal and external clients by handling requests/reports for information directly via Emails.● Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.● Served as point-of-contact for potential and existing Commercial insurance clients.

Trivandrum, Kerala, India

● Developed data quality evaluation reports and supporting documents for regulatory submission.● Responsible for data entry, validation of all incoming data, locating missing data, and ensuringcorrectness and completeness in data punched.● Communicated and escalated issues and reviews to management regarding confidential clientdocuments.● Support the accountants in preparing and validating financial statements

Trivandrum, Kerala, India

● Accurately processed various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.● Exhibited the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed

Master Of Business Administration - Mba, International Business

Bachelor Of Commerce - Bcom, Finance, General, 6

Activities and Societies: Comiva, Management team