A Program delivery leader with close to 14 years into solution led delivery in fintech, payments, merchant acquiring and onboarding, banking-as-a-service, open banking, agency banking (correspondent banking), core banking, business transformation and professional services. Customer focused, data oriented, committed leader into Program Management with a background in Payment systems, core banking, cards and digital banking. Use appropriate tools and methodologies to propose and deliver scalable solutions across these industries. I work with Product, Engineering, Infrastructure, Operations, Marketing, Legal, Business leaders to create and execute program roadmaps that carry the market and revenue vision of the line of business.I am ever inclined to be on a learning path to adopt new ideas and products to make the program roadmap more inclusive and be the frontrunner to discuss the ideas in a larger leadership forumI work towards resolving business and technology challenges,mitigating risk and generating high velocity decisionsDemonstrates experience in setting realistic goals and enforcing deadlines while also promoting ownershipAdept at looking at problems from both the engineering and QA perspectives. This has always helped me think more risk and do effective course correctionsHands on in preparing Business Case documents, Project Charters, Cost estimations, Cost-Benefit analysis, KPI dashboards and business reportsStrong proponent of practicing the culture of doing RCAs across the delivery lifecycle. This goes a long way into improving productivity, bring down operational gaps and optimizing workflowsPioneered end to end delivery life cycle with effective stakeholder engagement and cross-functional tracking through Agile managementHire and nurture high performing managerial graduates in engineering and product to contribute to the org vision and growth■ Delivery Leadership: Built and managed talented teams of product managers, engineering teams, QA and other support functions. Supervised close to 25-30 FTE’s over various engagements and orchestrated key projects with overall US $10M-$15M budgets■ Change Management: Administered close to 60-70 projects under change management through appropriate benefits realization exercises■ Customer Experience: Constant study of customer concerns on application usage through relevant metrices resulting in ~8 % jump in application acceptance numbers increasing the overall revenues#Program Management, #Financial Services, #Business Transformation