Sajjad Butt Email and Phone Number

• Work remotely from Brisbane full time for Sydney office. • Part of the Australian tax team with knowledge of Australian Tax and Practice Management suite;• Work effectively alone from remote location and in team environment when work from office. • Escalating calls to development and keeping client upto date with the progress of escalations. • Selling chargeable support to generate revenue for the department;• Providing cost estimates on chargeable support jobs. Sending… Show more • Work remotely from Brisbane full time for Sydney office. • Part of the Australian tax team with knowledge of Australian Tax and Practice Management suite;• Work effectively alone from remote location and in team environment when work from office. • Escalating calls to development and keeping client upto date with the progress of escalations. • Selling chargeable support to generate revenue for the department;• Providing cost estimates on chargeable support jobs. Sending all the paper work to client upon acceptance filing and archiving them in system;• Dealing with the top management and lower management of valued clients. Communicate with all levels in the organization;• Helping with installations of the APS product suite for clients via remote connections; • Looking at the calls that they don’t breach the SLA’s which are set in the Call Centre;• Writing Knowledge Base Articles to help client get the best experience;• Experience with running scripts on SQL databases;• Backup and restore procedures on databases;• Escalating the calls to the next level in a timely manner;• Working on both peer-to-peer networks and terminal servers;• Helping clients in integration between APS and Microsoft Office;• Communicating with all types of professionals and other departments within the organisation via telephone, e-mail and one to one;• Mentoring new staff;• Running internal training sessions. Show less

• Running Riverview Post office as Client Services Manager and the Licensee in the retail Capacity;• Cash flow management and budgeting of the post office;• Filing of all the Activity Statements and daily bookkeeping;• Stock Management, maintaining minimum stock levels and reordering of stock;• Managing 50+ corporate accounts;• Answering Customer Queries Face to Face and on Telephone;• Updating customers’ records with all the interactions with them;• Making sure that… Show more • Running Riverview Post office as Client Services Manager and the Licensee in the retail Capacity;• Cash flow management and budgeting of the post office;• Filing of all the Activity Statements and daily bookkeeping;• Stock Management, maintaining minimum stock levels and reordering of stock;• Managing 50+ corporate accounts;• Answering Customer Queries Face to Face and on Telephone;• Updating customers’ records with all the interactions with them;• Making sure that the post office is compliant with all the legislation and government requirements;• Adapting and implementing change. As legislation changes so as the processes; • Conflict Resolutions in case where customers have issues with deliveries. Provide solutions according to the procedures set out by Australia Post;• Explaining current legislation and timeline for deliveries to customers;• Cross selling new products while discussing existing;• Selling new services to customers;• Introducing new products to customers that walk in;• Time management for Mail Sorting and Deliveries pick up;• Mentoring of new and existing staff. Show less

• Implementation of Oracle HRMS and Oracle Financials;• Monitor Team Activity;• Highlight and give methodology to resolve project risks;• Manage Project activities to be delivered on time;• Understanding client requirements;• Prepare cost estimate on client requirements;• Business Process analysis and Modelling;• Requirement gathering and requirement analysis;• Business Processes Re-Engineering;• Data Conversion Plan;• Complete functional… Show more • Implementation of Oracle HRMS and Oracle Financials;• Monitor Team Activity;• Highlight and give methodology to resolve project risks;• Manage Project activities to be delivered on time;• Understanding client requirements;• Prepare cost estimate on client requirements;• Business Process analysis and Modelling;• Requirement gathering and requirement analysis;• Business Processes Re-Engineering;• Data Conversion Plan;• Complete functional setup;• Quality assurance;• UAT (User Acceptance Testing & Training);• User Training sessions;• User Documentation Guides;• Monitoring Project Status;• Project Support. Show less

• Running of tax team in the support centre;• Selling chargeable support to generate revenue for the department;• Providing client services and support on Practice Management and APS tax modules;• Providing cost estimates on chargeable support jobs. Sending all the paper work to client upon acceptance filing and archiving them in system;• Dealing with the top management and lower management of valued clients. Communicate with all levels in the organization;• Installing the… Show more • Running of tax team in the support centre;• Selling chargeable support to generate revenue for the department;• Providing client services and support on Practice Management and APS tax modules;• Providing cost estimates on chargeable support jobs. Sending all the paper work to client upon acceptance filing and archiving them in system;• Dealing with the top management and lower management of valued clients. Communicate with all levels in the organization;• Installing the software on Client’s Site and running onsite training sessions;• Looking at the calls that they don’t breach the SLA’s which are set in the Call Centre;• Writing Knowledgebase articles for known issues and there fixes and then publish them on company’s website.• Managing Beta Projects on new releases and service packs from planning stage to the final stage of the product/service pack release.• Trouble Shooting SQL databases.• Installing and configuring SQL server 2000, SQL Server 2005 and SQL 2008.• Running scripts on SQL databases to fix data issues.• Backup and restore procedures on databases.• Interpreting large amounts of data and providing clients with clear and concise solutions• Helping clients in installations of the software and service packs.• Escalating the calls to the next level in a timely manner.• Working on both peer to peer networks and terminal servers.• Helping clients in integration between APS and Microsoft Office.• Communicating with all types of professionals and other departments within the organisation via telephone, e-mail and one to one.• Mentoring new staff.• Running internal training sessions.• Using Epicor & Infra enterprise call logging systems Show less

• Managing Beta Projects on new releases and service packs from planning stage to the final stage of the product/service pack release.• Responsible for ensuring smooth working of the call center procedures and good working relationship with the customers for the professional accounting team.• Dealing with the top management and lower management of valued clients and to communicate with all levels in the organization.• Utilized Pronto and Heat Call Logging systems. I was responsible… Show more • Managing Beta Projects on new releases and service packs from planning stage to the final stage of the product/service pack release.• Responsible for ensuring smooth working of the call center procedures and good working relationship with the customers for the professional accounting team.• Dealing with the top management and lower management of valued clients and to communicate with all levels in the organization.• Utilized Pronto and Heat Call Logging systems. I was responsible to deal with the escalated calls for the accounting modules. Investigate them and report the defects in the system to the research and Development team for enhancements in the software.• Day-to-Day duties Included: taking escalations, writing reports on escalations, trends of issues, writing knowledge-based articles for website, publishing knowledge-based articles, liaising with research and development for escalated calls.• Providing phone support helping accountants in restoring their databases from backups in case of corruptions in their databases.• Provide training to staff and customers on the new enhancements in Solution6 software and Microsoft office products and helping them in installations of new utilities and troubleshooting.• Making courtesy calls to big clients to check if all systems are okay and if they have any issues regarding the software or any beta programs that they are running.• Have undergone a number of quality assurance programs for the upcoming releases and performed many beta’s for service packs and new releases.• Interpreting large amounts of data and providing clients with clear and concise solutions• Attend regular meetings and perform weekly and monthly reports based on my findings.• Liaised with different departments to help improve communicating various useful information.• Ensure weekly meetings with team members and leaders to highlight key issues. Show less

Software Development.Web Development.Working in ASP, SQL SERVER.Providing support to Educational Institutes for running the Flash Based Websites.