Sajjad Khan Email & Phone Number

Mckinney, Tx, Us

San Francisco, California, Us

Leading the end to end strategy and experience of the Gap Inc. Ecommerce platform including Design System modernization, Site performance, Accessibility and SEO across all four brands.Leading teams of Product Managers responsible for strategy and execution pillars for the Customer experience (CX) hyper focused on Platform as a service. Responsible for overall experience health, Economics, Future state, SEO, lifecycle marketing and analytics of the Customer experience.

Dallas, Tx, Us

SVP of Product Management at OSV, built and leading entire product organization and strategy for building state of the art BPaaS products in Payroll (B2C: Earned Wage Access - over 1M users with 150% growth YOY, Payroll Cards), Finance (B2B: Supplier Automation), Employee Services (B2C: Consumer Directed Healthcare - $50M in HSA/FSA deposits, Benefits) and Global strategy for servicing OSV customers in over 100+ countries.Building key success metrics to evaluate the impact of various products, improvements, and servicesOverall responsibility for leading and successfully completing complex product and integration efforts related to 3rd party partnershipsCreation of, oversight and execution of all relevant integration workstreams. Leadership of cross functional teams comprised of senior leaders across both Accolade and partner/acquired organization(s)Oversight and support of a team that develops detailed integration plans across all identified workstreams, with appropriate stage gates/decision points, and ultimately ensuring that all integration efforts are successfully completedDetermines project risk and assesses project activities and resources to mitigate risks and communicates these effectively to key stakeholders

Irving, Tx, Us

General Manager of Global Loyalty (over 45M users in the program from 2M) and Digital Wallet ($50M+ in float in Year 1) products that generated well over $300M+ in incremental sales and direct responsibility of P&L.Oversaw entire digital design team building digital and physical in-store experiences that catered to 8M+ customers each day within world's largest convenience retailer.While Reporting directly to Chief Digital Officer, led staff of over 50+ direct and indirect reports that coordinate multi-million dollar cross-functional efforts to build best in class and award winning digital experiences.Led multiple teams of Product Managers that cater to various aspects of customer journey with focus on moments that matter in customer loyalty.Owned end to end strategy in building delightful customer experiences that started with customer research, ethnography within test and learn approach.Owned entire P&L for the program specialized in optimization of financial models that catered to customer obsession.One of the top engaging programs in US & Canada - https://www.7-eleven.com/7rewardsVoted top mobile app in Food category for iOS

Mclean, Va, Us

Promoted twice with high growth outcomes driven for Digital Mortgage and Autonavigator products.Managed 6 product managers directly and 3 scrum teams cross functionallyManaged and coached a team of product leaders and process managers owning digital products for consumers in Collections, Bankruptcy, Loss Mitigation, Foreclosure and Litigation. Led the creation and execution of digital product strategy using lean startup, design thinking, service design and Agile developmentDirected the development of Salesforce implementation and performance management.Defined overall product vision for multiple product teams that are digital transformation leaders through design thinking and lean startup principles for the third largest lender in Auto Finance industry.Led 2 teams that innovate, develop and implement short- and long-term strategies for customer experience within the dealerships.Supported product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysisLed multiple product managers and team of engineers, testers and designers to translate customer needs and technology directions into new product strategies and features.Owned mobile first portfolio in an agile environment to build a cross-channel strategy for Capital One customers with emphasis on pro-active analytical agenda.

Dallas, Tx, Us

Responsible for requirements specification, design, development and marketing of educational software and devices i.e. TI-Nspire™, TI-Nspire™ for iPad® and more with emphasis on design thinking.Responsible for developing cross platform strategy and core positioning for TI-Nspire™ Product Line for Educational Markets.Responsible for end-to-end product design vision for Mobile products in collaboration with UI and Development teams, including production of specific deliverables like user stories, storyboards and wireframes through ideation, prototyping and customer validation.

Dallas, Texas, Us

Acquired by BeloResponsible for owning the SaaS based CRM/CMS/Mobile product strategy and roadmaps focused on human centered design.Using Agile Project Management methodologies for implementation of roadmap projects.Responsible for all mobile and cloud initiatives that lead to new products in the industry and strategic partnerships with clients like Epsilon, Astra Zeneca and more.Responsible for roadmap of a Distributed Marketing Platform that included Marketing Asset Management, Email Marketing, Microsite Creation, Marketing Automation and more.Executed integrations of internal and external products with a focus on customer emotions and interactions.Executed corporate and product blog strategy – primary goal to position Distribion as the thought-leader in Distributed Marketing.

Managed the operational, financial and technological aspects of projects based on time-lines and work plans.Used SCRUM agile development process and worked side-by-side with executive and engineering teams to steer development resources and scheduling.Built credibility, establish rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.Identified resources requirement, assigned responsibilities and coordinated directly and indirectly project staff to ensure successful completion of the project.Communicated intensively with clients, sub-contractors and vendors to establish cordial/effective working relationship.Continuous Process Improvement through facilitation of a post-mortem immediately after a project was complete, aggregating input and communicating the results back to working team, operating team and executive sponsor(s).

Created analysis and design documents and coordinated development, database services, deployment, documentation and training needs for PDI products.Managed development and maintenance of Content Management Systems for Schlotzsky's Deli which includes their marketing administration and their online ordering system for menu-boards, catering menus, posters, and labels by the franchisees.Senior Project lead for development of Austin Home Owner Inc. premier customer rewards program targeted towards valued patrons of Real Estate, Golf Courses, Restaurants, Ski Resorts and others whereby non-competing industries.Provided investigation of production performance and stability issues. Managed all technical aspects of all projects and developed design documentation. Reengineered and refactored transactions, rules, desktop client, and Web clients. Performed QA walkthroughs, reviewed all work products, provided final demonstration to client, code review, unit test and integration.

Database Software Design using case tools i.e. Rational Rose, Microsoft Visio and UML for Project Development and Company Products.Advised on database management strategies and best practices.Improved database performance by re-partitioning databases; provided product support by engaging improvement team to perform upgrades, as needed.Managed Team Presentations and fully regression testing of applications designed and developed by the IT team.

Organizational Leadership

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Bachelors With Honors, Computer Science Engineering