Kunal Sajnani Email & Phone Number

Canary Islands, Spain

• Manage and administer Linux web servers, M365 Suite systems, Windows Server Systems, vSphere Systems including related application support.
• Maintain accounts, groups, policies in AD, handling system updates & patching, user access management, reducing access-related incidents by 80%.
• Leveraged PowerShell scripting to enhance operational efficiency, reduced incoming daily tickets by 65% through automated tasks, expedited user provisioning by 50% and increased user data downtime by 80%.
• Enhanced network security by analyzing 100+ network traffic instances weekly with Splunk, identifying and mitigating threats promptly.
• Managed endpoints with Intune, minimizing security vulnerabilities and achieving a 90% compliance rate.
• Streamlined daily ticket volume from 30+ to ~10 by effectively implementing ITIL-based incident management using osTicket.

Santa Cruz De Tenerife, Canary Islands, Spain

• Spearheaded the successfully launch for Aloha Canary stores in 3 physical locations, achieving a year-on-year revenue growth of 25% in the first year of operation, achieving a revenue of $643K+.
• Launched the stores e-commerce platform with PrestaShop & LEMP servers, enabling the store to reach a global customer base and experience a significant 40% increase in online sales within six months.
• Fostered strong partnerships with local clothing providers implementing Odoo ERP systems, allowing the sourcing of 30%+ of our inventory locally. By investing back into the community, we contributed to the growth of.
• Managed the deployment of Local IT Systems including M365, AD Servers, VMWare Backup Systems planning for business continuity & availability.

Reading, England, United Kingdom

• Executed agile B2B sales strategies and trained and managed a team of sales representatives funnelling B2B sales driving revenue growth by 30%
• Analysed sales data to develop effective promotional campaigns to increase business opportunities through market research, lead generation, and cold calling and expanded the customer base by 30% and increased sales.
• Built and maintained strong relationships with key B2B customers, including retailers, wholesalers, and distributors, to drive repeat business and customer loyalty.
• Negotiated contracts and terms of agreement with C-Level B2B customers, ensuring profitable and mutually beneficial long term relationships.

Mumbai, Maharashtra, India

• Collaborated with Business Development teams to increase new opportunities for revenue growth and develop strategic plans increasing foreign sales by 20%.
• Over saw implementation of technical projects adhering to Prince 2 framework successfully deploying 5+ corporate projects.
• Conducted technical training workshops for remote support staff to improve knowledge and skills in troubleshooting, incident management, and customer service driving down complaints by 99%.

Greece

• Managed and deliver technical services to clients, leveraging incident management tools such as HostBill & ServiceNow ensuring incidents are properly tracked and managed within SLA constraints.
• Played the primary point of contact for clients like DPG Media Group and People Magazine, using Zendesk to ensure timely and effective communication.
• Coordinated with global engineers based in Ukraine and India to ensure appropriate triaging and escalation of tickets.
• Proactively identified areas for improvement for client servers using tools like Salesforce, New Relic, and Nagios, PRTG, to provide upsell recommendations driving existing customer sales by 20%.
• Developed and maintained technical documentation, using confluence and SharePoint to create universally accessible self-solutions for clients which decreased support tickets by 15%.

Las Palmas De Gran Canaria Area, Spain

• Launched targeted print campaigns in local newspapers and magazines, boosting in-store visits and customer inquiries.
• Organized in-store events, sales, and product demonstrations, leading to a noticeable rise in monthly store visits.
• Designed and distributed promotional mailers, resulting in higher customer engagement and coupon redemptions.
• Developed local partnerships and collaborated with community organizations for cross-promotional opportunities, increasing brand awareness.
• Produced print ads, flyers, and in-store signage, ensuring consistent messaging and supporting sales initiatives.

Reading, United Kingdom

• Implemented incident, problem, change, and release management processes based on ITIL V3 frameworks to optimize service delivery.
• Managed the delivery of Microsoft Premier Support services to public sector clients, complying with regulatory requirements and industry standards such as ISO 20000/27001 and NIST.
• Single point of contact for BBC & local councils in public sector, maintaining support relationships during critical tech deployments including Azure cloud migrations, DCRs and application upgrades. Logged BUG KB975253
• Proactively investigated incidents with global support teams to apply preventive measures and reduce the frequency and impact of future incidents.
• Conducted regular service review meetings with customers to assess performance, identify areas for improvement, and provide value of Premier support to ensure alignment with business objectives.
• Collaborated with Sales and Business Development teams to identify upsell and cross-sell opportunities, leveraging customer feedback and service data to deliver value-added solutions.

Las Palmas De Gran Canaria Area, Spain

• Implemented sales strategies and staff training that grew average monthly revenue from $40,000 to $46,000 per store.
• Addressed customer concerns, improved service protocols, and trained staff, resulting in better feedback scores, increasing ratings by 30%.
• Streamlined inventory management processes and implemented an efficient restocking system, optimizing stock levels managing to reduce overhead purchases by 20%.
• Conducted targeted staff training on sales techniques and product knowledge, raising conversion rates from 35% to 45%.
• Strengthened relationships with key suppliers, achieving better pricing and saving on procurement expenses.

• Managed and maintained hypervisors to ensure servers and applications run smoothly.
• Created and configured abuse servers to isolate customers engaging in malicious activities.
• Identified and isolated abuse customers by analyzing server logs, network traffic, and system metrics, and took appropriate actions to prevent harm to the network or other users.
• Analyzed traffic patterns, identified illegal software, and proactively blocked the traffic to prevent damage to the network.

Bachelor Of Science

Associate Of Arts And Sciences - Aas

Informatica De Gestion

Introduccion A La Homeopatia

Alimentación Y Nutrición

High School Diploma