Saju Sam

Saju Sam Email and Phone Number

Support Center Analyst II @ eSentire
Westbury, NY, US
Saju Sam's Location
Westbury, New York, United States, United States
Saju Sam's Contact Details

Saju Sam work email

Saju Sam personal email

n/a
About Saju Sam

Anchored at eSentire as a Support Center Analyst II, my expertise lies at the intersection of IT service management and Linux system administration, underpinned by a solid foundation in mechanical engineering. My role involves vigilant monitoring of Linux environments, deftly navigating SIEM tools to safeguard against cyber threats, and deploying robust security solutions like CrowdStrike and Carbon Black to enhance our client's defenses.My contributions are not only technical but also collaborative, working alongside cross-functional teams to troubleshoot vulnerabilities and respond swiftly to incidents. We ensure systems are resilient and compliant, reflecting my commitment to delivering customer-centric security management that aligns with stringent industry standards. Through continuous learning, I am determined to drive innovation within teams that value secure, efficient IT solutions.

Saju Sam's Current Company Details
eSentire

Esentire

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Support Center Analyst II
Westbury, NY, US
Saju Sam Work Experience Details
  • Esentire
    Support Center Analyst Ii
    Esentire
    Westbury, Ny, Us
  • Esentire
    Support Center Analyst Ii
    Esentire Sep 2021 - Present
    New York, United States
    1. Monitored client's Linux environment for connectivity and traffic for malicious activity using SIEM and other monitoring tools. Ex ServiceNow, Solarwinds. 2. Proactive investigations, threat hunting, and vulnerability troubleshooting to mitigate security risks on endpoint hosts in the client’s environment.3. Responded to Sensor-related incidents from Solarwinds with comprehensive troubleshooting, ensuring that systems were restored to optimal performance with minimal downtime.4. Deployed Endpoints and Host installation for Crowdstrike, Carbon Black, and SentinelOne for configuration changes, ensuring compliance with company security standards.5. Collaborated with cross-functional teams, including endpoint product experts and engineering team using Jira ticket creation, to ensure seamless resolution of complex issues.6. Created and maintained detailed documentation for internal knowledge bases and client-facing reports.7. Created Shell script for an in-house tool for fast troubleshooting and getting key information without logging in to specific sensors.8. Played a key role in onboarding new team members by training and guiding them through the company's processes and tools.
  • Fitwell Corporation, Bhopal
    Information Technology Support Engineer
    Fitwell Corporation, Bhopal Apr 2015 - Mar 2021
    Bhopal, India
    My Responsibilities Includes - 1. Release Group - STRATIX (Software requirements).2. Up-gradation - STRATIX software Servers/Maintenance.3. AIX oslevel upgrade.4. On-demand server Backups and its verification to NAS and AWS.5. Support for CRM Invera and company's future prospects for Marketing and Sales.6. Cognos install for different projects.7. AIX Shell scripts and modifications.8. Stratix related patches upgrade and update.9. Linus server setup from scratch.10. Postgres setup on AIX or Linux machine.11. Quarterly Maintenance for different servers.

Saju Sam Skills

Microsoft Office Microsoft Excel Microsoft Word Internal Communications Volunteer Management Leadership Catia Youth Ministry Linux Ibm Aix Aix 5.x Aix 6.1

Saju Sam Education Details

Frequently Asked Questions about Saju Sam

What company does Saju Sam work for?

Saju Sam works for Esentire

What is Saju Sam's role at the current company?

Saju Sam's current role is Support Center Analyst II.

What is Saju Sam's email address?

Saju Sam's email address is sa****@****ire.com

What schools did Saju Sam attend?

Saju Sam attended Rajiv Gandhi Prodyogiki Vishwavidyalaya.

What are some of Saju Sam's interests?

Saju Sam has interest in Social Services, Children, Environment, Education, Human Rights, Health.

What skills is Saju Sam known for?

Saju Sam has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Internal Communications, Volunteer Management, Leadership, Catia, Youth Ministry, Linux, Ibm Aix, Aix 5.x, Aix 6.1.

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