Sakeenah M. Email & Phone Number

United States

• Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.• Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.• Monitored transactions for compliance with regulations and identified supervisor of discrepancies.• Investigated disputes and handled suspected fraud with diligence and attention to detail.• Processed various transactions with accuracy and according to bank standards and legal requirements.• Educated customers about available services, products and bank resources.• Referred customers to other banking departments for specialized services.• Executed wire transfers, stop payments and account transfers.• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.• Educated customers about billing, payment processing and supportpolicies and procedures.• Met customer call guidelines for service levels, handle time and productivity.

United States

Trained and mentored new sales representatives.• Developed and delivered engaging sales presentations to convey product benefits.• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.• Retained excellent client satisfaction ratings through outstanding service delivery.• Developed and implemented sales strategies to increase profits.• Managed customer accounts to secure customer satisfaction and repeat business.•Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

United States

MUpdated account information to maintain customer records.• Answered constant flow of customer calls with minimal wait times.Participated in team meetings and training sessions to stay informed about product updates and changes.• Utilized customer service software to manage interactions and track customer satisfaction.Analyzed customer service trends to discover areas of opportunity and provide feedback to management.• Educated customers about billing, payment processing and support policies and procedures.• Translated complex technical issues into digestible language for nontechnical users.• Diagnosed and troubleshot hardware, software and network.

United States

- Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business- Resolve customer complaints regarding services, products or personnel- Provide staff with assistance in performing difficult or complicated duties- Monitor sales staff performance to ensure that goals are met- Formulate pricing policies on merchandise according to profitability requirements