Sakeenah M. Email & Phone Number

United States

• Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
• Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
• Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
• Investigated disputes and handled suspected fraud with diligence and attention to detail.
• Processed various transactions with accuracy and according to bank standards and legal requirements.
• Educated customers about available services, products and bank resources.

United States

• Trained and mentored new sales representatives.
• Developed and delivered engaging sales presentations to convey product benefits.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and implemented sales strategies to increase profits.
• Managed customer accounts to secure customer satisfaction and repeat business.

United States

• MUpdated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Educated customers about billing, payment processing and support policies and procedures.
• Translated complex technical issues into digestible language for nontechnical users.
• Diagnosed and troubleshot hardware, software and network.

United States

- Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business- Resolve customer complaints regarding services, products or personnel- Provide staff with assistance in performing difficult or complicated duties- Monitor sales staff performance to ensure that goals are met- Formulate pricing policies.