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Saket . Email & Phone Number

Service Desk Team Lead at TELUS Digital
Location: Delhi, India, India 5 work roles 9 schools
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Current company
TELUS Digital
Role
Service Desk Team Lead
Location
Delhi, India, India
Company size
1857 employees

Who is Saket .? Overview

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Quick answer

Saket . is listed as Service Desk Team Lead at TELUS Digital, a company with 1857 employees, based in Delhi, India, India. AeroLeads shows a matched LinkedIn profile for Saket ..

Saket . previously worked as Team Lead at Prometric and GTCS Engineer at Prometric. Saket . holds Master Of Business Administration - Mba, Information Technology from Sikkim Manipal University Of Health, Medical And Technological Sciences.

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Email format at TELUS Digital

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TELUS Digital

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Profile bio

About Saket .

Experienced IT professional with over 10+ years of expertise in IT service delivery, administration, and team leadership. Proven track record in troubleshooting, process optimization, and client satisfaction. Strong background in managing global service desk operations, mentoring teams, and ensuring seamless delivery of IT solutions. Adept at root-cause analysis, and maintaining technical infrastructure to meet organizational objectives.

Current workplace

Saket .'s current company

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TELUS Digital
Telus Digital
Service Desk Team Lead
Delhi, India
Website
prometric.com
Employees
1857
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Company profile
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5 roles

Saket . work experience

A career timeline built from the work history available for this profile.

Team Lead

Current
Prometric

Gurugram, Haryana, India

Directed day-to-day operations of the local GTCS team, ensuring compliance with SLAs and quality standards.Managed internal MIS support, schedule adherence, and team rosters while optimizing resource allocation.Compiled and submitted performance and KPI reports to aid management in strategic decision-making.Oversaw critical incident management.

Sep 2023 - Present

Gtcs Engineer

Current
Prometric

Gurugram, Haryana, India

Assumed ownership of escalated issues, conducted root-cause analysis, and ensured timely resolution to meet administrator satisfaction.Created and updated technical documentation and knowledge base for Level 1 support.Managed special projects to enhance help desk efficiencies and reduce inbound calls.Successfully met SLAs for software distribution, exam.

Feb 2021 - Present

Gtcs Analyst

Prometric

Gurgaon, India

Respond to support requests and inquiries received via telephone, email, Salesforce, and Teams, analyzing whether issues are related to user behavior, software, or hardware.Maintain a comprehensive record of all incidents, including problem descriptions, troubleshooting steps, and resolutions, using Salesforce for documentation.Take ownership of reported.

Jul 2015 - Jan 2021

Senior It Executive

Instyle Motel Services Private Limited

New Delhi Area, India

Ensured smooth operation of PMS software (IDS) and CCTV systems.Maintained and troubleshot servers, Wi-Fi networks, and desktops.Managed website updates and maintenance for the organization.Provided remote and on-site technical support for various client sites.Installed and configured new desktop, server, and network systems per client.

Aug 2010 - Dec 2013
Team & coworkers

Colleagues at TELUS Digital

Other employees you can reach at prometric.com. View company contacts for 1857 employees →

MM Mary Metzinger Mary Metzinger Colleague at Telus Digital Superior, Wisconsin, United States, United States View → PJ Pary Jamal Shaik Pary Jamal Shaik Colleague at Telus Digital Hyderabad, Telangana, India, India View → JL Jeanne Ladd Jeanne Ladd Colleague at Telus Digital Bancroft, Michigan, United States, United States View → PR Pritish Rawat Pritish Rawat Colleague at Telus Digital Delhi, India, India View → SP Sudheer P Sudheer P Colleague at Telus Digital Somerset, New Jersey, United States, United States View → AS Amanda Stubing Amanda Stubing Colleague at Telus Digital Ruskin, Florida, United States, United States View → AG Angela Giusto Angela Giusto Colleague at Telus Digital Glen Burnie, Maryland, United States, United States View → HK Hamied Khedr Hamied Khedr Colleague at Telus Digital Egypt, Egypt View → TI Toeic India Toeic India Colleague at Telus Digital Gurgaon, Haryana, India, India View → MD Michele Dumas Michele Dumas Colleague at Telus Digital Cincinnati, Ohio, United States, United States View →
9 education records

Saket . education

Bsc, It

Sikkim Manipal University

Jetking Certified Hardware & Networking Proffesional (Jchnp), Hardware, Networking, Server

Jetking Infotrain Limited

10+2, Bio/Math

Yvs College

Iti, Electrical

Ncvt

10

Kendriya Vidyalaya

Hdca, Computer Application

Lcc

Mcp, "Managing And Maintaining A Microsoft Windows Server 2003

Microsoft

Mcp, Installing, Configuring, And Administering Microsoft Windows® Xp Professional

Microsoft
FAQ

Frequently asked questions about Saket .

Quick answers generated from the profile data available on this page.

What company does Saket . work for?

Saket . works for TELUS Digital.

What is Saket .'s role at TELUS Digital?

Saket . is listed as Service Desk Team Lead at TELUS Digital.

Where is Saket . based?

Saket . is based in Delhi, India, India while working with TELUS Digital.

What companies has Saket . worked for?

Saket . has worked for Telus Digital, Prometric, and Instyle Motel Services Private Limited.

Who are Saket .'s colleagues at TELUS Digital?

Saket .'s colleagues at TELUS Digital include Mary Metzinger, Pary Jamal Shaik, Jeanne Ladd, Pritish Rawat, and Sudheer P.

How can I contact Saket .?

You can use AeroLeads to view verified contact signals for Saket . at TELUS Digital, including work email, phone, and LinkedIn data when available.

What schools did Saket . attend?

Saket . holds Master Of Business Administration - Mba, Information Technology from Sikkim Manipal University Of Health, Medical And Technological Sciences.

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