Sakshi Gupta Email & Phone Number

Understand the vision and success criteria of the clients for end-to-end implementation of Avanti’s Software (HCM provider) based on the MSA’s & SOW’s and working through a project plan to achieve milestones in a timely manner within budget starting from planning, project kickoff, onboarding & execution to closure• Document and share solutions and best practices internally and across the client implementations team & Avanti stakeholders• Prepare & provide product demonstrations, working sessions & troubleshooting sessions to new & existing stakeholders to ensure buy-in for go-live, resolve their issues & support implementations• Use professional services automation tools like Confluence, Jira to track customers journey, project time & budget by documenting each interaction with stakeholders• Test, perform UAT, document feedback, and train customer using Train the trainers’ approach, end -users training• Lead weekly touchpoints and build a strong relationship with clients ensuring they are set up for a successful launch• Feedback loop to product - providing suggestions to ensure a frictionless experience during implementations usingJIRA and Freshdesk resulting in enhanced features and user visibility on the platform

Toronto, Ontario, Canada

Understand the vision and success criteria of the clients for end-to-end implementation of Avanti’s Software (HCM provider) based on the MSA’s & SOW’s and working through a project plan to achieve milestones in a timely manner within budget starting from planning, project kickoff, onboarding & execution to closure• Document and share solutions and best practices internally and across the client implementations team & Avanti stakeholders• Prepare & provide product demonstrations, working sessions & troubleshooting sessions to new & existing stakeholders to ensure buy-in for go-live, resolve their issues & support implementations• Use professional services automation tools like Confluence, Jira to track customers journey, project time & budget by documenting each interaction with stakeholders• Test, perform UAT, document feedback, and train customer using Train the trainers’ approach, end -users training• Lead weekly touchpoints and build a strong relationship with clients ensuring they are set up for a successful launch• Feedback loop to product - providing suggestions to ensure a frictionless experience during implementations usingJIRA and Freshdesk resulting in enhanced features and user visibility on the platform

Toronto, Ontario, Canada

• Understand the vision, training needs and success criteria of the clients for end-to-end implementation of ACTO Omnichannel platform and working through a project plan to achieve milestones in a timely manner starting from project kickoff, Post-sale Onboarding to transition to the support team and CSM • Work with the client to review source material, configure resources, break information into bite sized chunks based on micro learning principles, upload content into CMS, storyboard ActionPacks, create question/feedback-based learning content, brand and validate content in collaboration with medical education managers to provide gamified training experience and pull through training• Provide product demonstrations to new & existing stakeholders to ensure buy-in for go-live and deploy ACTO solutions using strategies, recommend best practices and convert the training into storytelling• Prepare and develop presentation materials for client-facing meetings and electronic communications• Effectively use professional services tools like Confluence, Replicon to track customers journey by documenting each interaction with a customer and tracking project time and budget according to the project plan• Proactively manage forecasted, unexpected changes and issues, providing resolutions, and escalations using Zendesk and JIRA when necessary and turning customer problems into ACTO Solutions• Work cross-functionally with internal & external partners to continuously improve on implementation strategies provide upsell/cross sell leads to the sales team • Lead weekly touchpoints and build a strong relationship with clients by providing them with the tools and knowledge necessary to maintain engagement, ensuring the customer is set up for a successful launch and adoption of ACTO • Test, perform UAT with feedback council, document feedback, and train customer super users using Train the trainers’ approach, end-users training

Edmonton, Alberta, Canada

Mississauga, Ontario, Canada

Mississauga

Financial Planning I, Banking, Corporate, Finance, And Securities Law

Personal Financial Services Advice (Pfsa), Banking, Corporate, Finance, And Securities Law

Canadian Securities Course, Banking, Corporate, Finance, And Securities Law

Rcic License, Immigration, Graduated

Master'S Degree, Business/Commerce, General

Bachelor'S Degree, Business/Commerce, General, A+

Activities and Societies: Volleyball

High School, Business/Commerce, General, O+