Sakshi Pillay Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Led a team of 10+ Wine Merchants as Manager in Training, providing guidance, support, and training to increase the overall customer experience from 80% to 95% in 6 months• Conducted new hire orientation and onboarding for new employees, improving the employee experience by 15% in Q2 2023• Led training needs analysis to identify training needs and gaps. Organized and facilitated 50+ in-house trainings• Led initiatives on employee upskilling and employee engagement to driving reductions in training costs by 20%• Overlooked HR operations: scheduling/coordinating shifts, optimizing coverage, and improving operational efficiency by 20%• Utilized HRIS (Workday) platform for various HR tasks, including maintaining employee data and managing payroll processing• Built and fostered professional relationships by understanding client needs, collaborating with various stakeholder groups, resulting in a 50% increase in overall sales and opportunities• Consulted hundreds of customers daily in selecting the proper products from a diverse range of 100+ wines, ensuring personalized recommendations and exceptional customer service• Surpassed target for highest sales for the store and achieved $20,000 in revenue for the day

Mumbai, Maharashtra, India

• Led various critical end-to-end Talent Acquisition activities including sourcing, recruiting, screening, conducting interviews, salary negotiations, background checks, offer creation, onboarding, training, and maintaining employee records in HRIS• Collaborated with Regional HR Heads to provide feedback on 500+ candidates, increasing their hiring speed by 80%• Assisted the Talent Acquisition Head in critical leadership hiring with an Offer Acceptance Rate of close to 100%• Supported seamless onboarding of 500+ new hires and revamped onboarding to enhance new hire experience• Led employee engagement activities, presentations, process trainings for 250+ employees to maximize productivity• Created and implemented various strategic HR Programs – campus recruitment program, internal recruitment policies, and a transparent merit-based selection process for candidates which reduced the cost per hire by $4000• Managed and coordinated internal team events, including recreational events, training, and upskilling activities• Centralized vendor processes, improved documentation, and streamlined operations to improve efficiencies for 100+ vendors• Executed internal and statutory audit points, ensuring compliance, and minimizing risk from over 75% to 5%• Highly regarded for using analytical skills on HR Projects to streamline processes & drive continuous improvements

Ontario College Graduate Certificate, Brand Management

Ontario College Graduate Certificate, Human Resources Management

Bachelor Of Commerce - Bcom, Banking And Insurance, 9.44/10

Activities and Societies: Class Representative Public Relations Head (Media) for Zest Committee (2017-2018) Finance Coordinator for Joule.