Sakthi C Email & Phone Number

Experienced After-Sales Support & Customer Success Leader | Commercial Vehicle & Two-Wheeler Industry SpecialistWith over 12 years of experience in after-sales support within India's top commercial vehicle and two-wheeler manufacturers—Ashok Leyland and TVS Motor Company—I bring a proven track record in managing dealership territories, customer satisfaction initiatives, and fleet operations. I specialize in strategic after-market management, technical support, and business profitability in high-stakes environments.Key Expertise:- Territory & Dealership Management: Skilled in optimizing dealership networks, ensuring effective territory coverage, and improving customer engagement.- Aftermarket Strategy & AMC Group Handling: Adept in managing Annual Maintenance Contracts (AMC), maximizing after-sales service efficiency, and driving profitability.- Fleet Management & Technical Support: Expertise in providing technical support to large fleets, resolving complex issues, and leading technical teams to exceed service benchmarks.- Customer Satisfaction & NPS Improvement: Focused on enhancing Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) through continuous improvement initiatives.Professional Skills:- Problem Solving & Lean Six Sigma : Certified Green Belt with advanced problem-solving skills, utilizing Lean Six Sigma methods and statistical tools to drive process improvements.- Data-Driven Decision Making : Experienced with analytical tools such as Tableau, Power BI, and Minitab, enabling insightful analysis and data-informed strategies.- Cross-Functional Business Acumen : Completed specialized management training, including innovative thinking, supply chain forecasting, finance for non-finance managers, and data analysis for young managers.Training & Certifications:- Management Courses : Selected as a Young Talent within the organization, receiving extensive training in leadership, innovative thinking, problem-solving, supply chain management, and forecasting.- Data Analytics for Managers : Certified in data analysis from Global Next University, proficient in advanced analytics to support strategic initiatives.Driven by a passion for customer success and operational excellence, I am focused on building strong customer relationships, optimizing service delivery, and leveraging data to enhance business outcomes.