A dynamic professional with 8.10 years of experience in IT-Network and Voice infrastructure with extensive involvement in technical support, project management practices with robust participation in day to day operational activities. Possess good understanding of Avaya telephony infrastructure and its integration with other products. Work exposure with APAC, EMEA and AMER customers. An effective communicator with excellent relationship management skills and strong analytical, problem solving & organisational abilities. Well versed in managing voice network infrastructure in telecom domain ( Avaya Certified Implementation Specialist ACIS) implementation and operations.