Sakti Mallick Email and Phone Number

Planned, organized, and executed the complete restructuring of the national inbound call center. Responsible for directing the activities of the Customer Service, Telemarketing/Lead Generation and Appointment Setting Departments for the largest wholesale mortgage banker in the Midwest. Meeting/exceeding sales goals, ensuring customer care delivery metrics, staff recruiting, new-hire/refresher training, performance reviews, payroll, budget and monitoring the line management.Designed, produced and implemented the first Sales Training Module in the history of the company.