Sal A. Email & Phone Number

London, United Kingdom

Ethical Trade Coordinator Service supports Buyers and Buyers/Suppliers to manage their supply chain processes and increase supply chain transparency. The service provides you with a dedicated Sedex resource to directly assist you with stakeholder engagement, audit support and analysis, helping you to identify and manage risks within your value chain.Responsibilities:➢ Conducted compliance and risk assessment project for Coty Cosmetics and Nomad Foods. ➢ Manage on-boarding of new enterprise clients and prepare necessary project related materials, instructions and documentations. ➢ Conducting customers supply chain risk assessment and plan steps to make them compliant ➢ Develop reports to improve supply chain visibility and create clear department KPI’s ➢ Manage the Ethical Assistant to maintain and update supplier ethical information and records ➢ Leading audit program, contacting suppliers to conduct ethical audits, checking their validity and categorizing them based on their non-compliance ensuring audit dates are logged and non- compliant suppliers are clearly communicated to close the gaps ➢ Contacting suppliers to encourage closure of NCs and updating their SAQ in line with customer requirements ➢ Contacting Project based suppliers to gather information to support completion of the project. ➢ Support the relationship with Sedex account manager and Sedex teams (data projects, supplier onboarding) to ensure delivery of services on time to customer ➢ Liaising with other departments to create awareness of areas of improvement required within systems and processes, identifying bugs and system errors and raising them with Product Development team ➢ Quality control and comply with the Company’s policies, Management Plans and Procedures

Melbourne, Australia

Responsible for developing new Merchant Services business, expanding existing business relationships, and servicing the Bank's Merchant clients, including handling high touch client accounts.Responsibilities:➢ Responsible for developing new Merchant Services business, expanding existing business relationships, and servicing the Bank's Merchant clients, including handling high touch client accounts.➢ Provide a key support function to Corporate Banking division, liaising and supporting their on-boarding requirements ➢ Generate reports on the type, duration and quantity of issues raised ➢ Suggest system improvements to reduce the need for manual intervention ➢ Troubleshoot and investigate bugs and other issues as they are raised ➢ Build and maintain a thorough understanding of the system ➢ Conduct and maintain accurate records of customer categorisation and suitability assessments on all customers, to ensure that the products/services that we are providing to the customer are suitable, appropriate and in line with the requirements. ➢ Own and maintain internal process documentation and Knowledge Base articles ➢ Configure internal systems to enable effective processing for clients using our services ➢ Offer knowledge sharing and internal support to local / global team ➢ Actively monitoring fraud alerts for new and existing customers ➢ Investigating and resolving fraud cases and ensuring that fraud losses are kept to a minimum

Melbourne, Australia

Probe Group incorporates collection services, field services, legal services and investigationsResponsibilities➢ Lead the Collections & Recoveries team on a day to day basis. Responsible for the collections, management, processes and performance ➢ Responsible for line management of the collections team; 5 employees ➢ Drive and own the collections & recovery activity on large, complex or high priority cases. Directly liaise with customers and external firms whilst also ensuring good customer outcomes. ➢ Work collaboratively with stakeholders, management and staff across the business offering solutions and effectively engaging with them in the pursuit of corporate objectives. ➢ Take ownership and drive all aspects of Collections performance reporting (including KPI’s & operational SLA’s) to the Head of Operations. ➢ Promote and develop excellent working relationships across all internal and external stakeholder groups. ➢ Establish effective communication routines with the Outsourced Provider regarding the management, monitoring and reporting of debt levels and performance in line with agreed SLA’s and KPI’s ➢ Managing the manual arrears process – taking arrears list from previous day and getting a copy from Finance the next day to add on and work through ➢ Manage team to work closely with the business and client finance teams throughout collections life-cycle ➢ Produce regular reporting ensuring accuracy of data and narrative commentary ➢ Contribute to the review of policies, processes and procedures to identify weaknesses and implement controls. ➢ Work closely with the compliance department to ensure the Collections strategies comply with all relevant regulations ➢ Applying customer focused management techniques and measures to constantly meet and exceed KPIs of both internal and external stakeholders. ➢ Testing accounting systems to manage collections ➢ Ensure process documentation and training material is maintained

Master Of Management (Marketing), Marketing, Credit

Post Graduate Dimploma In Management, Marketing/Marketing Management, General

Bachelor Of Business, Human Resources Management And Marketing

Diploma In Accounting & Finance