Sal Barbieri Email & Phone Number

Agawam, Massachusetts, United States

Farmers Credit Financial Partners, Springfield, MASalesforce.com Administrator - CurrentESSENTIAL FUNCTIONS: • Serves as primary system administrator for Salesforce.com and nCino environment. • Handles all administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks. • Completes regular internal system audits and prepares for upgrades. • Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities. • Assists in training novice users and growing the Salesforce.com skill set across the organization. ADDITIONAL FUNCTIONS: • Acts as the liaison between our users, vendors, and the application development teams. • Works independently with members of the user community to define and document development

Hartford, Connecticut Area

Worked with client management to identify and specify application requirements. Formulated logical statements of application system requirements. • Researched and evaluated alternative solutions and recommended the most efficient and cost-effective solution such as computer make, modal, and specs. Contemplate on what mobile device would work best with the field users and software? Liaison between the business and technology. • Participated with client and other data design and implementation of a detailed systems test plan which provided business the best possible solution to endure an accurate and effective product. • Served as technical resource for development staff in all phases of development and implementations process. Served as second level support for all technical issues being wireless connections, home networks, iPad, and iPhone.

Hartford, Connecticut Area

Provide first- and second-level support to resolve technical incidents and requests in a timely manner according to SLA and perform tracking by entering details of incidents and requests, status updates, and resolutions into the company ticket system. • Supported desktops, laptops, smart phones, Wi-Fi, printers, web-based applications. • Subject Matter Expert with multiple software such as Salsesforce.com, Microsoft Outlook, Manage Printing, home scanner set up and connection with VPN and Virtual Desktop.

Resolved sales and marketing software and hardware issues within the calculated deliverable. Supplied level two technical support to outside brokers with install of the illustration system. Supported and managed hardware and software tools (CRM tool on pc's and mobile devices). Maintained and upgraded software packages.• Executed quality control on all computer builds for team before deployment. • Provided technical direction to sales and marketing projects. • Served as lead technical resource for business partners when deploying software to end users. Responsible for all new technology for iPad, Androids and iPhone. • Trained new hires on sales and marketing software and solutions.

Simsbury, Ct

Support the install of illustration system and the distribution to over 500 users. Call taker for over 500 users with help of the install of the illustration system on multiple computers systems. Design new plans for installation issues. Support contact management system. Maintain content on individual life web site. Maintain hardware /software orders for department. Create and deploy software distribution of software. Maintain computer software for internal individual life computer systems. Responsible for software inventory and upgrades. Test vender software with our systems and certify the software is compliant company infrastructure.

- Computer operator- Run nightly server backups- Run jobs for morning shift- Run Cristal Reports

Certificate In Computer Science, Computer Science

Salesforce.Com

Activities and Societies: The Complete Salesforce Classic Administrator Certification Master Salesforce Lightning Reports, Dashboards &.

High School Diploma, Graphic Arts

Salesforce Administration

Activities and Societies: 82 badges, 77,100 pointsCompleted Trailhead courses from Salesforce to earn up to 80 badges and still learning..