Seun Ayodele Salako Email & Phone Number

Nigeria

● Engaged in product improvement sessions for Interswitch Agency Banking Network and Enterprise Products to enhance seamless end-to-end transaction processing and improved customer experience● Engaged in new business / product implementation for Quickteller (payment solution), Paydirect, Autopay (disbursement solution) and Agency Banking● Created and managed technical operational implementation requirement documents for new / existing products and identify the optimum deployment model● Engaged in the reengineering and implementation of Quickteller rebirth for improved customer experience and friendly user interface● Managed deployments and releases of new product features for Quickteller, Autopay, Paydirect and IFIS (Interswitch Financial Inclusion Services)

Nigeria

● Improved Team SLA performance on project implementation and customer issue resolution by 20%.● Engaged in project scoping and planning for new / existing customers on Paydirect, Quickteller, IFIS Agent Network, Autopay platforms and Paydirect API ecosystems.● Contributed to workshops in gathering client specific technical implementation requirements and made recommendations for any specific IT policies or restrictions to identify the optimum deployment model.● Reviewed deliverables prepared by team members to ensure appropriate quality is maintained before passing to clients and coordinated engagement reviews which includes quality assurance procedures to ensure project documents are complete, current, and stored appropriately.● Managed test planning creation and alignment of requirements with Product teams including logging and coordination of implementation issues and bugs, and validation of test plan and requirements with the client.● Coordinated and facilitated periodic training sessions for team members on new / existing products improvement and operational processes.

● Analyzed customer requirements to capture customer’s critical-to-quality (CTO) requirements and translate them into system configuration which reduced project rework to 0%.● Improved product knowledge bank by creating implementation guides and operational manuals for implemented solutions which increased project completion rate by 20%.● Designed and developed test strategies to test new and existing APIs / services and facilitates migration of successfully tested implementations to production environments.● Spearheaded third-level application support to third-party integrations and certified integration of third-party systems to collection and disbursement applications.

Lagos

• Researched on an innovative methodology of converting a brand of POS (Pax Technology) from CDMA to GPRS which won a deal of 500 faulty terminals conversion from Zenith Bank as Repair Project valued at about N10million.• Reduced rate of return (ROR) on POS devices repaired from 2.7% to 1.7% through thorough quality assurance / reliability tests before delivery to customers. • Improved known error and critical faults resolution through compilation of weekly activity reports for all repair fault undertaken which reduced mean-time-to repair by 40%.• Managed repairs and maintenance of faulty Point of Sales (POS) terminal brands manufactured by Pax, Verifone and Ingenico; PC-POS brands and its peripheral manufactured by HP, IBM, POSIFLEX• Negotiated for more repair businesses with banks and merchants through effective customer relationship management, technical support, advisory services and optimization services.• Maintained data integrity of all diagnosis and repairs in the Inventory Database Management System for all devices

Jos, Plateau State

● Monitored the enrolment of eligible applicants into the National Identity Database with zero error. ● Ensured data credibility and integrity

Lagos

• Monitored full conduit wiring of a two storey building project at Offa, Kwara State • Troubleshoot Electric Actuator, Automatic Voltage Regulator (AVR) and Speed Control Unit.• Electrical Rewound of alternators and induction motors

Lagos

• Metering in a Gas Station. Calculation of volume of gas supplied from mechanical recorder.• Monitoring of gas supplied through the HMI (Human Machine Interface). • Control of a Gas Plant Metering Station through a SCADA• Commissioning of a Gas Plant Metering Station when short down

Lagos

• Metering in a Power Station. Laying of underground cables. Installation of Ring Main Unit • Use of Capacitive Discharge Fault Locator to trace and locate faults in underground cables• Control of a Power House through a SCADA

Master Of Business Administration - Mba, Finance And Investment

Engineer’S Degree, Electrical And Electronics Engineering

Activities and Societies: Nigerian Society of Engineers (NSE), Ogun State Chapter Association of Maintenance and Design Engineers.