Saleh Ebrahimzadeh Email & Phone Number

Vancouver, British Columbia, Canada

• Leverage technical knowledge to assist customers with product selection, ensuring the best fit for their needs.
• Educate customers on using personal/business Windows, Mac, Android, and iOS devices.
• Provide hands-on demonstrations of Apple and Windows devices and new software features.
• Collaborate effectively with clients and colleagues to address and resolve escalated service issues.
• Implemented targeted training sessions, increasing team performance, and boosting customer satisfaction scores.
• Promoted twice for exceptional leadership and extensive product knowledge: from Apple Champion to Microsoft Senior Advisor, now Best Buy Senior Advisor.

Vancouver, Canada Area

• Led the UX/UI team in designing the EvolveX communication app using Figma, Photoshop, and Illustrator.
• Conducted regular feedback sessions, reducing design editing time and improving project efficiency.
• Organized project meetings and brainstorming sessions, facilitating collaborative design decisions.
• Managed end-to-end delivery of UX designs, ensuring user interactions and user flow requirements were met.
• Successfully completed the EvolveX communication app two weeks ahead of schedule through proactive project management and resource allocation.

Canada

• Designed and implemented wireframes, mockups, and layouts for the Dealsgala platform using CMS, Moqups software, and AdobeXD.
• Developed UX methodologies to enhance user interactions across desktop and mobile applications.
• Collaborated with React Native developers to develop the Dealsgala app.
• Conducted user testing, usability testing, interviews, and surveys to identify new product improvement opportunities.
• Utilized Google Analytics to optimize user flows, leading to a reduction in customer support tickets.
• Implemented A/B testing strategies that led to a 15% decrease in bounce rates and a 20% increase in conversion rates.

Bachelor’S Degree, Interactive Arts And Technology(Bsc)

-Bachelor of Interactive Arts and Technology concentrating in Interactive Systems -40+ courses completed

Certification Of User Experiecne Design, Graphic Design

User Experience fundamentals - Design Thinking - Sprint Methodology - Rapid Prototyping Research & Strategy - Conducting Interviews.