Saleh Ebrahimzadeh Email & Phone Number

Vancouver, British Columbia, Canada

• Leverage technical knowledge to assist customers with product selection, ensuring the best fit for their needs.• Educate customers on using personal/business Windows, Mac, Android, and iOS devices.• Provide hands-on demonstrations of Apple and Windows devices and new software features.• Collaborate effectively with clients and colleagues to address and resolve escalated service issues.• Implemented targeted training sessions, increasing team performance, and boosting customer satisfaction scores.• Promoted twice for exceptional leadership and extensive product knowledge: from Apple Champion to Microsoft Senior Advisor, now Best Buy Senior Advisor.

Vancouver, Canada Area

• Led the UX/UI team in designing the EvolveX communication app using Figma, Photoshop, and Illustrator.• Conducted regular feedback sessions, reducing design editing time and improving project efficiency.• Organized project meetings and brainstorming sessions, facilitating collaborative design decisions.• Managed end-to-end delivery of UX designs, ensuring user interactions and user flow requirements were met.• Successfully completed the EvolveX communication app two weeks ahead of schedule through proactive project management and resource allocation.

Canada

• Designed and implemented wireframes, mockups, and layouts for the Dealsgala platform using CMS, Moqups software, and AdobeXD.• Developed UX methodologies to enhance user interactions across desktop and mobile applications.• Collaborated with React Native developers to develop the Dealsgala app.• Conducted user testing, usability testing, interviews, and surveys to identify new product improvement opportunities.• Utilized Google Analytics to optimize user flows, leading to a reduction in customer support tickets.• Implemented A/B testing strategies that led to a 15% decrease in bounce rates and a 20% increase in conversion rates.• Achieved 20% increase in sales through examining Google Analytics to determine ROI for lead generation and social media campaigns.• Performed search engine optimization (SEO), speed optimization, and content creation.

Bachelor’S Degree, Interactive Arts And Technology(Bsc)

-Bachelor of Interactive Arts and Technology concentrating in Interactive Systems -40+ courses completed

Certification Of User Experiecne Design, Graphic Design

User Experience fundamentals - Design Thinking - Sprint Methodology - Rapid Prototyping Research & Strategy - Conducting Interviews.