Salem Alabbas Email & Phone Number

SERVICE DESK MANAGER at Alrajhi takaful, I provide high-quality technical support and helpdesk services to customers with various hardware and software related issues. With over 4 years of experience in this field, I have developed strong skills in account management, SQL, Microsoft Excel, endpoint security, MDM, Microsoft 365, Jira Service Desk, ManageEngine, Avaya, Active Directory, VPN, AOMEI, and PR creation.I am also certified in ITIL and ITIL SL, and have expertise in Security Plus, ISC CC, KPIs, 6 Sigma, and Network Plus. These credentials and competencies enable me to apply best practices and frameworks for IT service management, security, performance, and quality. I am passionate about delivering excellent customer service, solving complex problems, and enhancing the efficiency and effectiveness of IT systems and processes. My goal is to contribute to the success and growth of Alrajhi takaful and its clients by leveraging my ITIL expertise and service desk skills.