William Moran Email & Phone Number

Bonney Lake, Wa, Us

Remote

• Leading team deployments using VSCode to manage manifest files for metadata migration and GitHub for source control• Leading client sessions, gathering, grooming, scoping, and prioritizing requirements (user stories) to create custom solutions• Leading bi-weekly sprint review meetings to review enhancements and prioritize backlog items• Managing Salesforce security, including ongoing maintenance and structuring of roles, profiles, permission sets, and sharing settings• Customizing the user interface, including lightning layouts and page layouts, to facilitate user management

• Leading client sessions, gathering/prioritizing requirements (user stories) to create custom solutions• Configuring data integration and automations, including alerts and flows, to optimize business processes and improve efficiency• Leading weekly sprint review meetings to review enhancements and prioritize backlog items• Developing end user training documentation to ensure understanding and adoption of customizations• Automations including email templates, alerts, process builders and flows in order to properly solution for business needs• Managing Salesforce security, including ongoing maintenance and structuring of roles, profiles, permission sets, and sharing settings• Customizing the user interface, including lightning layouts and page layouts, to facilitate user management• Participating in live workshops and professional development opportunities to stay current on best practices and advancements in the Salesforce ecosystem

Remote

• Utilizing Salesforce reports and dashboards for tracking key sales metrics and coaching• Developed and maintaining sales tools, including sales trackers and service calculators, with up to 1500 users across 3 job roles within the West Division Sales Team• Assists in rollout of new services and internal tools/products, including trialing new tools and the deprecation of older tools• Sells and promotes Xfinity services to residential customers, including Video, Internet, Digital Voice, Home Security, and Mobile• Serving as a point of contact for supervisors when unavailable to assist

• Facilitating comprehensive 6-week end user training sessions, in collaboration with the lead trainer, to onboard groups of 15-20 new employees• Providing hands-on guidance and support to employees during their 3-week "nesting" phase, ensuring effective utilization of tools to enhance job performance• Collaborating closely with the administrator to streamline the onboarding process through configuring user credentials and guiding new employees through system setup

• Facilitating comprehensive 6-week end user training sessions, in collaboration with the lead trainer, to onboard groups of 15-20 new employees• Providing hands-on guidance and support to employees during their 3-week "nesting" phase, ensuring effective utilization of tools to enhance job performance• Collaborating closely with the administrator to streamline the onboarding process through configuring user credentials and guiding new employees through system setup

Tacoma, Washington, United States

• Trained and developed sales professionals through individual and group coaching and team meetings• Assisted the District Manager in facilitating quarterly manager meetings to provide news and trainings for the upcoming month/quarter• Hosted and assisted with new hire onboarding, orientation, and training for district stores• Responsible for the sales of consumer electronics and associated services