Petar Čale Email & Phone Number

•Developed new data integrity management processes for Deloitte Digital that reduced duplicate data significantly, resulting in enhanced data accuracy and a more efficient use of resources• Developed reporting and analytics dashboards, providing valuable sales performance metrics for data-driven decision- making• Aligned Salesforce platform with business requirements, resulting in significant decrease in user support tickets and improved sales team productivity.• Developed discount approval and automated lead processes to significantly increase sales process.

• Improved web-to-lead forms and customer experience by implementing automation, lead management, and increasing lead conversion by 20% in and revenue in 4 weeks• Reduced data entry time for real estate teams by customizing page layouts, simplifying forms, and automating data entry processes wherever possible within Sales Cloud• Implemented customizations in Salesforce, leading to a significant increase in user proficiency with the tools and enhanced data- driven decision-making processes.

Remote

• Developed and implemented onboarding process for SaaS startup services by maintaining data management in HubSpot CRM data for 60+ projects within 4 weeks• Skillfully Expertly orchestrated and led customer kick-off sessions, adeptly eliciting web design requirements and user stories while overseeing the project through its lifecycle, offering comprehensive product education and effective product management• Strategically deployed Atarim plugin, resulting in 30% improved productivity, process improvement and faster project timelines for customer success team.•Boosted Monthly Recurring Revenue (MRR) by 7% through targeted engagement, strategically aligning services with corporate account business objectives.

Tempe, Arizona, United States

•Used Salesforce to systematically record daily customer service interactions, issue resolutions, and tasks, boosting data accessibility and consistency. This proactive approach significantly improved customer service and SLA adherence.•Conducted in-depth analysis of user needs through surveys and interviews, determining technical requirements that directly influenced and enhanced system design and functionality•Design, build, or maintain websites, using authoring or scripting languages, content creation tools, management tools, and digital media.•Write, design, or edit web page content, or direct others producing content.

•Oversaw operations, leading sales & service teams, and implementing new business initiatives. Fostered client relationships and drove business growth, resulting in a 10% increase in new membership•Addressed negative trends in deposit growth and customer acquisition stemming from a lack of product knowledge. Retrained staff on right-fitting financial products, standardized policies, and conducted performance reviews. Enhanced team collaboration and achieved positive outcomes through constructive feedback and increased deposit growth by 12%.

•Identified and qualified 20-30 high-net-worth prospects monthly, generating new sales leads for Financial Advisors. Diligently tracked all activities within Salesforce CRM•Managed and grew a $10 million portfolio to $14 million, demonstrating strong financial stewardship and investment acumen

•Distinguished as the top-performing sales associate in the region, attributed to outstanding sales results and exemplary customer engagement, exceeding sales goals by 35%•Boosted small business sales by 10% by proactively qualifying customers, asking if they were small business owners or knew anyone who was, and implementing targeted engagement techniques

Bachelor Of Science - Bs, Information Technology

Salesforce

Education record

https://trailblazer.me/id/pcale