* Handling secured and unsecured portfolio *understanding delinquency of accounts and allocating * preparing daily and monthly MIS*follow up with default customer for recovery of over due amount * planning and executing collection on a monthly basis to achieve collection efficiency * conduct meetings regularly to ensure open communication devise the action plan to address issue / concerns raised by team* follow up with collection officers on field for timely closure of over due accounts * performance review of callers on daily, weekly, monthly basis* Analysis of PTP generation v/s Conversion/ contact percentage against * coordinating with field officers for non contact accounts

• Handle a team size of 30 telesales executives• Responsible for generating leads to meet the regional target• Responsible to deliver business from Kerala $ Tamil Nadu regions• Generating and seeking out potential new opportunities • Managing proposals, submissions and bids• Contribute to create a Positive, fun and collaborative work environment• Recruit, Train and Certify team for the designated regions.• Identify and implement process improvements aligned to company’s strategic imperatives• Preparing reports for multiple projects by Collecting, Analyzing, and Summarizing data and trends.• Recruitment and training • Training the team related to product updates and certify them on periodic intervals

• Handling inbound calls• Esclate customer’s complaints / query / Request to concern Department.• Raise the Tickets in CRM • Cross sell FD/RD/ GL/ PL/ CASA etc.

• Handle the outbound calls• Confirm the booking and shared the details to customer• Handle the customer complaint and queries and escalate to concern department• Process the refund

• Handle a team of 15 Telesales executives• Oversee day – to – day operations• Delegate tasks and set deadlines• Monitor team performance metrics and give feedback to team on regular basis• Motivate team members for better performance• Act as a first point of contact for any client escalations• Recognize high performance and reward accomplishments• Conduct team building activities on regular intervals