Sam Allcock Email & Phone Number

Minneapolis, Mn, Us

As the Director of Product Management at Jamf, I lead our efforts in the end-user experience space, focusing on driving growth and enhancing customer retention. I am responsible for setting the strategic direction and collaborating with our talented product managers and cross-functional teams to turn this vision into reality.• Define and execute the product strategy across the portfolio to improve user experience, drive growth, and increase customer retention.• Engage in regular communication with stakeholders, including senior leaders and executives, to align product strategies with company objectives and to report on progress.• Collaborate with engineering, marketing, sales, and support teams to ensure the product strategy aligns with business goals and customer needs.• Analyse market trends, customer feedback, and competitive insights to identify opportunities for new markets or how to address the needs of other personas.• Establish and monitor metrics and key performance indicators (KPIs) for product success, ensuring continuous improvement through rigorous data analysis and customer insights.• Cultivate a culture of innovation within the product management team through my work as a mentor and part of an innovation team• Serve as a change leader in the company, spearheading initiatives such as the adoption of SAFe (Scaled Agile Framework), advancing data-informed decision-making, and enhancing the product management craft across the organization.• Represent our product and company as a thought leader at industry events, conferences, and in media interactions.

Minneapolis, Mn, Us

Minneapolis, Mn, Us

* Lead both the Data Policy and Windows 10 product lines. Data policy is an establish product that generates the majority of the revenue, whereas Windows 10 is brand new and the focus is on growth. Each product line has several engineering teams made up backend/frontend engineers, QA, Product Owner, Data Scientist, and devops. * Responsible for the full product feature lifecycle: engaging with customers regularly to understand their needs and gathering feedback, defining long term strategy for both lines, planning initiatives into quarters, writing product specifications, driving development to meet deadlines, writing documentation, training sales/support, working with marketing to produce material, producing metrics/dashboards to understand feature success.* I created the Product Design team and advocate customer-centric design and UX within Wandera. The team is responsible for creating functional designs prototypes that undergo user testing, and are consistent with our design language, but respectful of the end-user platforms that we support* Spoken at several events and hosted webinars about the product and challenges customers face* I mentor others in the product team, from my direct reports to other product managers* I'm very passionate about good design, so actively participate in the UX design of all new features. I also present design to prospects/customers to help the design team

* Responsible for driving development and meeting release deadlines for all new features* Come up with the high-level phasing for each feature with the help of the tech lead, write user stories, plan development for each feature* Responsible for balancing new feature work with bugs and tech debt time allocation

* I was the first QA hired by the company, so was responsible for testing all new features being developed.* I started an initiative to automate the testing and came up with the processes surrounding that so that I could reduce the amount of testing that needed to happen at the end of each sprint and new tests were being added with each new feature. This meant we didn't have to hire another QA for 6 months+ and the quality of product improved over time.* I grew the QA team and helped hire a QA lead which allowed me move onto running the front-end team* I was responsible for creating work and planning sprints for the front-end team, and this is where I found I had a passion for UX and good design

Cupertino, California, Us

Very fast paced and intense working environment. My role was split between delivering 10 minute appointments on the Genius Bar, where I would diagnose, repair and deliver world class customer service and training sessions in the studio, where I would spend 30 minutes to an hour training customers who had purchased one-to-one sessions on Mac or iOS software.

Cupertino, California, Us

My role as a specialist is to engage customers in our products and use them to find a solution to their specific needs.