Responsible for optimizing Alliance eCommerce solutions to achieve competitive superiority while maximizing return on Alliance shareholder investment. This includes identifying and releasing new products, managing enhancements and support of existing products and ensuring the highest possible product usability and availability for Alliance shareholders and their customers.• eCommerce User Interface ManagementLead user interface design, testing and implementation for MyPlace4Parts and related eCommerce domains. All areas must adhere to approved Alliance corporate standards and follow an approved domain template.• eCommerce Search OversightInsure best-in-class search technologies, deployments and User Experience are used by all Alliance eCommerce products. Requires a good understanding of all current and emerging search technologies.• eCommerce Product CommunicationDrive open and positive communication channels between all Alliance eCommerce stakeholders including; Alliance members, Alliance vendors, Alliance staff, Industry representatives, Alliance IT vendors to benefit Alliance Shareholders.• eCommerce SupportOversee all support activities related to Alliance eCommerce products. Includes SDLC management and release, documentation of services, issue/ticket escalation, recurring issues identification & escalation, enhancement reporting & tracking, bug reporting & tracking and training & documentation creation. Will be part of the “Holiday, Weekend, and After Hours iSupport Rotation Team”.• Shareholder Onsite Training & OnboardingWill work with NEW Alliance Shareholders to help them take full advantage of all Information Technology solutions and services. Maintains the 200+ item checklist to ensure accuracy and consistency. Will travel to existing member locations as required to help them onboard Information Technology solutions.

Implementing processes and procedures for performance, regression, functional, and usability testing for all areas of operations. Selected defect tracking tools and setup standards for development team using Asana. Business analyst for all development projects.• Designed and wrote shop management integration software development kit.• Created XML schemas for all SMS integrations using XMLSpy.• Designed billing and reporting program for the company’s Beta project.• Setup and manage Beta program with a major customer.• Utilize SQL to research and resolve development issues found during quality assurance testing.

Re-hired to implement client service standards for the company and manage quality for all aspects of the company. Managed over 19,000 distributor locations taking orders for auto parts. 28.4% increase in volume of business since 2006. As of March 2012, approximately 149,000 registered users. Over 25,000 orders per month. 32 shop management integrations, 18 distribution system integrations, 9 gateway integrations.• Worked with development to resolve issues and prevent work load on support and services. Designed internal tools for managing support.• Identified patterns in support issues. Designed and wrote development requests based on analysis to resolve the issues found.• Trained partners on all areas of available applications.• Managed development projects with external shop management system integrations and gateway integrations.• Managed external SQA contractor for automation project using QTP regression tools.

Responsible for building and managing a four-person quality assurance team. Responsible for performance, regression, functional, and usability testing for all areas of operations. QA members logged errors using TestTrack. Areas of QA responsibility included:* Conducted personnel reviews, assigned workloads, managed testers for all software applications, and selecting test tools for the company. * Established the policies and procedures for the department. * Tested detailed functionality according to technical specifications for website enhancements.

Implemented and managed all testing on an Automotive Aftermarket J2EE E-Commerce web application from SQL data tier through JSP presentation tier. User base equaled 35,000+ expanding at an average of 1000 new users per month. Testing included interfaces to four different gateways, seven proprietary store and distribution center software applications, and over 15 shop management systems. Order submission involved XML transmission through a gateway to the store’s proprietary software application. Areas of QA testing included functional testing, regression testing using Radview’s WebFT automation tool and load testing using Radview’s WebLoad automation tool to verify application scalability.Functional testing included testing XML request and response documents, verifying pick tickets and Point-of-Sale invoices. Worked with third-party development teams to identify and track issues for gateway software applications, store and warehouse software, catalog software, & shop management software. Designed, managed, and verified Crystal Reports customer invoicing, corporate trends and statistics. Created and managed test data in the SQL database for all test systems. Verified and updated data in SQL database for the production system. Documented training materials for the support teams. Set up and maintained a defect-tracking system utilizing TestTrack Pro and TestTrackWeb. Trained all partner companies to use the administration application to manage their own application users. Documented new features & trained partner companies.

Built and managed a five-person quality assurance team. Implemented performance, regression, functional, and usability testing for all areas of operations. Selected and implemented defect tracking tools using TestTrack. Conducted personnel reviews, assigned workloads, and managed testers. Established the policies and procedures for the department. www.sitestuff.com: JSP pages running on IIS. The e-commerce platform was converted to Ariba Marketplace. The content for the site utilized Vignette Story Server. The integration for the site utilized Oracle database and Oracle Financials with EDI integrations to 23 manufacturers/suppliers with over 30K products. The team utilized Segue Silk Performer for performance and load testing on multiple database servers, application servers, and load-balanced web servers. Trained and supported the Customer Care team on new features, reports, and internal tools.

Vetmall.com Project* Responsible for managing a six-person test team on a full-life-cycle Internet project (www.vetmall.com.) *All testing was performed on Netscape, Internet Explorer, and AOL using both Windows and Macintosh. *Provided status reports and change requests for all testing and documentation projects. *Conducted personnel reviews, assigned workloads, and managed writers and testers for all software applications written by Desktop. *Moderated change requests submitted to development. *Analyzed and tested several bug-tracking systems and determined which product would best suit the company’s needs for delivering Internet software applications. *Selected and implemented StarTeam’s Internet defect tracking tool.Nielsen Project* Designed and developed Internet screens utilizing MS FrontPage for development to use as a base for coding the Internet applications. * Wrote specifications from the original requirements provided by the client. Involved in the creation and presentation of demos to potential clients.* Responsible for designing the on-line help system for a grocery store planogram Internet software application using RoboHTML online documentation. * Trained the documentation team to code the help system using RoboHTML. * Researched how development should ship the help system.* Analyzed and tested several bug-tracking systems and determined which product would best suit the company’s needs for Internet software applications.

USPA & IRA Project* Responsible for the design and coding of the online help system for an insurance software application using RoboHelp95 online documentation and context sensitive help. * Analyzed GUI screens for consistency and clarity, documented internal mapping and design documentation for the application, and provided detailed project status reports to management. * Performed as a Beta tester for RoboHelp 95 and was recognized by RoboHelp as Top Beta Tester.Production Languages Corporation Project* Responsible for gathering requirements from end-users and creating design specs for application development. * Designed and coded on-line documentation and context sensitive help, and generated documentation style guide for the company. * Attended WinHelp Conference 95, Seattle, WA. Classes included: Project Management, Large Scale Help Production, Advanced Context Sensitive Help, Full-Text Search, Tips and Techniques, 4.0 RTF and HPJ Enhancements, Introduction to Macros, Advanced Macros. * Converted all online documentation into FrameMaker hardcopy manuals.First International Systems Project* Analyzed the relational database used by a Windows application for documentation needs, and coded the online help topics. * Created a System Administration guide for maintaining the database information, organized documentation for Banyan network, and generated documentation style guide for the company.

IBM RISC AIX Operating System.* Conducted personnel reviews, assigned workloads, managed writers in designing, structuring, and writing documentation for the hypertext library, reviewed and debugged hypertext database, and provided detailed project status reports to management. * Tracked and managed documentation projects, monitored bug reports for the project, conducted personnel reviews, and delivered status reports to client. * Organized and participated in peer reviews, and wrote the retrospective report for the documentation project.IBM OS/2 Operating System* Created and tested the system management and end-user documentation, supervised the camera-ready process for the PROFS library, prepared the library for National Language Support, and wrote the retrospective for the documentation project.