Experienced and dedicated Onboarding Specialist and Educator looking to utilize my skills beyond the educational setting. With a passion for delivering exceptional service and fostering strong client relationships, I excel in understanding customer needs, providing proactive support, and offering customized solutions to enhance customer satisfaction and foster growth.Here are some of my career highlights, along with what I bring to the table:✓ Expanded market share by overseeing 100+ accounts while augmenting remote client support in navigating operating systems or programs, including Zoom and Google Voice, to intensify student engagement and customer success.✓ Facilitated comprehensive training sessions to upgrade parents’ and students’ technical competencies in navigating Zoom as well as maximizing instructional resources, resulting in seamless and engaging online learning experiences.✓ Accelerated test scores by 21%+ by evaluating processes to determine operational gaps, enhance instructional delivery, and formulate intervention programs with the College Board and Department of Science subject matter experts.✓ Driven to learn CRM software utilization (currently training in Salesforce )or other required competencies to perform functions effectively.Expertise: Customer Success, Training Delivery, Leadership & Collaboration, Professional Development🌱Notable skills include:Account Management | Product Adoption | Needs Analysis | Customer Satisfaction | Solution Selling | Project Management | Data Analytics | Solution Integration | Business Correspondence | Report Generation | Technical Support | Staff Training | Coaching & Mentoring | Client Base Expansion | Strategic Partnerships | Conflict Resolution | Analytical Problem-Solving | Interpersonal Communication | Leadership & Collaboration | Python | R | Tableau | Pandas | NumPy | GitHub | Statistics | Jupyter Notebook