Sally Jackson Email & Phone Number

Wokingham

Projects worked on at Citrix include: Replacement of the existing MSP solution in the Vodafone Italy network. I successfully managed all phases of this highly-complex, fast-paced, dynamic, technical project for eight production sites and one test site. This included deploying MMS, WAP1/WAP2, push proxy gateway, cloud browsing, media caching, business reporting dashboard, element manager and data loader, 3rd party integration, additional hardware, and upgrading the optimization & traffic management software. I was responsible for planning, budget, resourcing, stakeholder management and managing the customer relationship.Optimization & traffic management software upgrade I managed the deployment of optimization & traffic management software and additional hardware capacity into VFIT network (supporting VF-Malta and VF-Albania). This included successfully delivered the project from design through to operational acceptance, six production sites and one test site. I also managed the complexity of 3rd party integration, cloud browsing functionality, media caching, business reporting dashboard, element management system and data loader. As part of my work on this project I completely turned around dysfunctional customer relationship, changed their perception, rebuilt trust as demonstrated by the high customer satisfaction scores

Music Station - project managerProject managed delivery of the industry’s first full track music download service with integrated DRM capability as part of the Christmas proposition. ● Achieved extremely fast-paced successful technical delivery - eight weeks from contractual engagement to product go-live (16 2G/3G devices, 1million+ tracks).Happy Handsets - project managerManaged the cross delivery of Automatic Device Provisioning and Configuration (picture messaging, WAP and internet) for the consumer base. ● Significantly reduced the number of calls to Customer Management regarding misconfigured consumer devices (and therefore reduced OPEX costs needed to support consumers)● Reduced lost revenue from misconfigured consumer devices that are capable of using picture messaging, WAP and internet services.CBU deputy programme manager Supported the programme manager in all aspects of his role including:● Realigning 70+ projects to the strategic objectives and managing the consequences thereof● Introducing and managing KPIs● Parachuting into targeted projects● Ensuring all projects attained SOX (Sarbanes-Oxley) quality compliance throughout the project lifecycle

Standard Chartered Bank● Part of the Year 2000 Global Programme TeamNatWest Markets - Year 2000 Assessment and Planning● A 10-week exceptionally high-pressured assignment, managing the data gathering/analysis, set-up and maintenance of the project office and final deliverable production to ensure successful transition through the Year 2000 challenge Ministry of DefenceAt the time this was the largest global change management project in the world (in excess of 400 consultants). In summary, it involved the implementation of new accounting systems. As part of the Process and Methods team my roles included:● System Delivery Manager - producing the global generic implementation plan to be used for accounting systems across all MoD sectors (Army, Navy, Air Force) ● Risk/Issue Management - creating and implementing programme-wide risk and issue management policies and procedures ● Change Control - reviewing the programme-wide process of change control ● Quality Control Manager - a senior programme-wide role with responsibility for:-● Full project audits● Defining and enhancing the global programme-wide quality strategy ● Project-level quality plan support to all projects in operation● Ensuring that the programme continued to be ISO9001 compliant