Sally Jackson Email & Phone Number

Woking, Gb

Welwyn Garden City, Gb

High Wycombe, England, United Kingdom

• Reviews activities within the CS function & proposes a plan of action to deliver CS excellence • Designs & delivers training to all staff on key customer touch points• Proactively leads the CS Champions in delivering training to all Regions, to meet clear KPIs, as well as sharing best practice • Continuously analyses data & makes recommendations to Functional Directors to improve the overall performance • Reviews & audits PDI performance• Analyses data to look at problem areas & offers up strategies for prevention• Works with the Business Change Team in creating business improvement initiatives • Creates all test packs for Salesforce User Acceptance Testing & delivers training to all 8 CS regions• Designs & delivers bespoke realignment training & coaching, with a customer focus throughout• Assists Regions in creating a more collaborative cross functional team• Provides forward thinking & innovative solutions to identify the gaps & benefits for change• Salesforce Service Training Lead, creating Train the Trainer materials and provides the training to the assigned Trainers in each region• Works with the Customer Service teams in identifying under-performing contractors and coaches them on engagement with their Commercial teams to ensure that they are involved in the tender process• Audits & reports on Field View and PowerBI data & works with Construction & CS to build the gap • Working with the SMT in all regions to gain ownership, & support them to engender commitment from their teams in relation to The Customer Journey training

High Wycombe, Buckinghamshire, United Kingdom

• Drove forward an approach that fostered CALA’s customer ethos & responsible for supporting implementation of this across the group• Provided regular training to all staff on key customer touch points, including IGM, Home Demonstration & Handover. Review & audit PDI performance• A role model & coach, working to continuously own & embed a service culture aligned to the brand & market positioning• Worked in conjunction with the Group Customer Service Director to undertake learning requirements to identify core training needs across the group• Designed & delivered bespoke learning interventions in regions with a customer focus throughout, working to bring the group up to the highest consistent level• Audited, reported & provided support following delivery of the training courses• Used a blended approach, designed on-going learning & development initiatives for the continuous development of employees

Staines, Surrey, United Kingdom

Weybridge, England

Putney

Gatwick

Richmond, England, United Kingdom

B-Tec Law & Finance, Distinction

Gcses

GCSEs in English Literature, English Language, Maths, Biology, Chemistry, Physics, Business Studies, French