Sally Samir Email & Phone Number

Cairo, Egypt

• Efficiently manage customer inquiries and complaints via chat, ensuring timely resolution.• Provide accurate and up-to-date information on Talabat services, policies, and procedures, exceeding customer expectations.• Proactively identify and address potential issues, minimizing escalation and maximizing satisfaction• Collaborate with cross-functional teams for seamless resolution of complex customer concerns.• Process customer orders accurately and promptly, adhering to company policies.• Address order discrepancies including cancellations, refunds, and modifications with clear communication.• Maintain accurate and up-to-date records of customer orders and transactions, ensuring data integrity.• Maintain accurate records of customer transactions and generate reports to identify trends and opportunities for improvement.• Analyze customer feedback to develop actionable plans for service quality enhancement.

Cairo, Egypt

• Coordinate new orders from signature to delivery, managing documentation requirements.• Monitor fleet mileage, license, and insurance policies.• Conduct operational guideline presentations to new customers and maintain regular communication.• Manage vehicle maintenance, accident repairs, and replacements.• Provide monthly reports to administration and customers.• Supervise drivers and concierges to ensure high-quality service.• Monitor contract terms, conditions, and payments.• Provide daily fleet reports to liaising Managers.• Record and resolve customer complaints effectively.

Cairo, Egypt

• Developed and maintained professional relationships with all captains.• Acted as the primary support contact for Careem captains.• Ensured compliance with Careem customer standards.• Assisted captains with dispute settlements.

Cairo, Egypt

• Handled inbound calls and addressed customer needs and inquiries.• Provided information about products, services, and rate plans.• Resolved technical and internet problems.• Escalated complaints to the appropriate department.

Cairo, Egypt

• Assisted with recruitment, public relations, and marketing activities.• Prepared management and administration reports.• Managed school email accounts and respond to queries.• Maintained student and staff contact records.• Assisted with building management and organization of meetings.• Took minutes for staff and administrative meetings.• Assisted with recruitment, public relations, and marketing activities.

Sharm El Sheikh, South Sinai, Egypt

• Assisted the General Manager by organizing appointments and carrying out clerical, technical, administrative, and general office duties.• Carried out all activities of the department as per established resort standards andprocedures • Maintained filing and retrieval systems for historical reference.• Set up and maintained the General Manager’s Office correspondence files and personnel files of Staff.• Coordinated office management activities.

Cairo, Egypt

Managed communication via emails and phone calls.Order and maintain office supplies.Planned meetings and documented detailed minutes.Assistance of daily reports.Created documents and wrote business formal emails.

Bachelor Of Commerce (B.Com.), Marketing

Bachelor'S Degree, Marketing, Very Good