Director Of Technology Services
CurrentStrategic IT Transformation – Led and managed the transition from an on-premise data center to cloud-based solutions (SharePoint and OneDrive), eliminating physical infrastructure. This saved the board approximately $84K per year and enhanced remote access, a request from staff, and data security, supporting organizational sustainability and flexibility.Endpoint Management Modernization - Directed the strategic migration from SCCM to Microsoft Autopilot and Intune, enabling remote management and updates of endpoints, significantly simplifying deployment processes, and reducing IT overhead, while enhancing end-user experience.Regulatory Compliance and System Streamlining.Cultural Leadership and Team Development - I am proud to have fostered an innovative work environment in my own team where creativity and freedom are encouraged, enhancing team engagement and productivity. I lead and mentor a diverse team and cultivate a culture of open communication and continuous improvement, which has led to the development of forward-thinking technology solutions.Financial and Operational Management – I manage a significantly reduced budget. The budget has been reduced by over $400K annually amidst a 33% reduction in staff over my tenure. Despite these challenges, we have dramatically improved our service, reducing open tickets from over 400 to 59, while handling 25% more new tickets than before, achieving an average first response time of 17.9 minutes. Process Optimization and Service Improvement – Developed a business proposal and plan to establish a unified service desk creating the Central Services group, creating a single point of contact for staff queries, enhancing service delivery and user satisfaction. This initiative also created flexibility at our division office level, allowing cross-departmental collaboration on projects not possible before the formation of this group. The departments involved are no longer siloed.
