15 Years experience in the Personal Injury Management Industry.Professional Traits• Seasoned communicator at all levels – forums or one-to-one – multi-disciplined and cultured - specialising in negotiation and resolution • Experienced Training Professional• Analytical – Excellent research and data skills• Friendly team player and networker – building enduring working relationships• Passionate about creating a positive experience for both internal and external customers • Policy / Program Development - Process Improvement - Quality Assurance and Control• Strategic – Problem-solving and solution-focused to ensure positive, proactive outcomes reducing risk• Lifelong Learner always eager to master new concepts and skills• Highly energetic and outcome-driven whilst maintaining an attention to detail • Excellent time management, handling multiple responsibilities simultaneously• Sound judgment and commitment to high level of confidentiality and discretionAccomplishments• Participated in the selection of an on-line Case Management System and provided input into case management requirements• Created test cases for an on-line Case Management System• Participated in the selection, requirements and testing of a Learning Development System• Participated in the Writing for Websites for an Internal Business Intranet site• 2 year Leadership Course• Membership of ANZIFF – Australian and New Zealand Institute of Insurance and Finance.Certifications• Diploma Personal Injury Management – ANZIIF 2009• Certificate of Completion Northern Territory Workers Compensation Injury Management eLearning Program – PIEF RTO Services Ltd 2018• Certificate IV Training & Assessment [TAE40110] - 2011• Certificate Train Small Groups [BSZ404A] - 2008• Best Selection System Accreditation - 2014• Simplified Recruitment: Merit Selection - 2017• Innovative Leadership Development Program - 2012