Quality Assurance And Training Manager
CurrentOversee the quality assurance department for the Services Division (CPS, Foster Care, Prevention, Benefits, Adult Services). Provide oversight and training on all areas that impact the lives of our clients (ethical treatment and documentation in EHR system). Conduct audits, maintain data, analyze trends, support staff, collaborate with leadership team, and work to improve outcomes as we expand services to families in the Chesapeake locality. Lead the City-wide Trauma Committee that addresses trauma symptoms and resources, cultural shifts, training, improved supervision, and consistent and inclusive messaging.