R&D Data Office|Scientific Data Products and Platform

Key responsibilities and achievements:➡️Pioneering O2C Workshops: initiated and facilitated the first-ever Order to Cash (O2C) workshops in the organization, across the APAC region's various affiliates. Involved in identifying essential tools for implementation and steering crucial projects to stay on track.➡️ Process Optimization Leadership: driving the optimization and automation of Customer Success processes by leveraging performance measures, benchmarks, customer feedback, lessons from past experiences, and findings from audits.➡️Implementing Customer Success Processes: Being the forefront of implementing Customer Success processes. Responsible for proposing process performance targets and establishing as well as monitoring key performance metrics continuously.➡️ Internal Customer Relationship Management: ensure the maintenance of robust internal customer relationships, serving as the primary escalation point for any service-related issues. Additionally, conducting analytics to unearth opportunities for further enhancement of services.➡️Training and Development: actively engage in training and coaching local Customer Service teams across different regions, enhancing their proficiency in customer service tools and etiquette to ensure the highest standards of customer service are met and maintained.

Key responsibilities and achievements:➡️ Managed, and ensured a positive customer experience across the designated area, with a primary focus on EEMEAI, SEA, and APAC distributors and inter-companies.➡️Successfully managed and supported SEA region to reach first time budget. ➡️Worked cross functionally with other departments to ensure the highest level of customer satisfaction is achieved and maintained.➡️Responsible for all aspects of the delivery of goods to distributors/affiliates worldwide. Ensuring high standards of service.➡️Permanented contact with departments involved in the export process to ensure the level of service required.➡️Involved in department/organization's projects

Key responsibilities:➡️ Managed inbound team including hiring and training to ensure a high performance and level of service to our luxury customers.➡️Specialist SEA destination➡️Oversaw Vietnam office activities to ensure smooth and legal operations➡️Involved in decision-making at local and global level.➡️Maintained relationships with suppliers and customers

Key responsibilities:➡️ Built and developed a working system together with members of Board Directors such as Intranets, workflows, etc.➡️Developed tour programs in SEA destination➡️ Managed operation team➡️Negotiated pricing, terms, and closing contracts with suppliers ➡️Built and maintained relationships with agents, and suppliers.

➡️ Manage P&L➡️ Debt Management➡️ Payroll for employees➡️ Drafting contracts (corporate form)➡️ Other duties as directed by the Director

TH Travel was founded to provide tour packages for domestic markets and Outbound operations. It was the first Travel agency to obtain an International Business License in the Thanh Hoa province and pioneered for others to follow some years after.

➡️ Managed operations team, working to promote the spirit of the team members➡️ With other members to build business plans➡️Finding, developing, expanding individual/organization to use services and products of Ocean Bank.➡️ Making sure customer's satisfaction in the use of products and services➡️Cross-Sell products➡️Participate in the activities of the unit. ➡️Reporting to Head / Deputy Head of business results and activities of individuals and group.➡️Perform tasks assigned by superiors.

Responsibilities:➡️Direct search, and expand customer database.➡️Direct contact, meeting, consulting, persuading individual customers to use products of Maritime Bank.➡️Planning for implementation of the expansion and development of the customer network to ensure sales targets are set.➡️Customer Care in the use of products and services Maritime Bank.➡️Reports daily, weekly, and monthly business results to the Leader.➡️Develop and expand the brand image of Maritime Bank to work with clients