Sally Griffiths Email & Phone Number

United Kingdom

Peterborough, United Kingdom

I work with clients who need their staff to have relevant, usable skills in conversation management and fraud detection so that fraud targets can be met or litigation averted whilst maintaining exemplary customer service.In the counter-fraud arena, mindful of the tendency for trainees to experience ‘skills fade’ if left unchecked, I also work with fraud.

Peterborough, Cambs

I was responsible for company-wide training and consultancy, including product development, training delivery and quality assurance.Understanding the importance of meeting fraud savings targets whilst maintaining customer satisfaction, I worked collaboratively with clients to provide complete transparency of Management Information (MI). Meetings were.

Peterborough, Cambs

I headed VFM’s team of trainers that was gradually growing in size to accommodate the increasing demand for quality conversation management training termed ‘New ERA’.I also delivered presentations industry-wide at seminars and conferences to demonstrate the benefits of New ERA and conversation management techniques in achieving effective counter-fraud.

Peterborough, Cambs

As more and more clients began to realise the benefits of a well- structured, well-trained conversation management process, demand for VFM to establish itself as a third party claims administrator grew. As a result, I took on the responsibility for designing and delivering all internal training and mentoring with the aim of ensuring that nil settlement.

Hitchin Hertfordshire

Recognising the difficulties faced by claims handlers across the financial services industry, myself and two others took the principles learned at Thomas Cook and built an industry wide solution, termed ‘New ERA’, based on conversation management techniques. Insurance and banking clients required our help to train staff in learning how to hold meaningful.

Thorpe Wood, Peterborough

Acting as a French-speaking investigations officer, I initially dealt with claims for Travellers Cheque refunds dealing with customers all over the world.I also managed all litigation claims for loss of cheques and liaised with lawyers in France, Germany, US, Canada and Scandinavia to prevent spurious claims succeeding at Court. I prepared case files.

Level 5 Diploma In Learning And Development

Ba Hons, Law And French

Activities and Societies: British Sub Aqua ClubFrench and Law Combined Honours degree

Education record