Sally Sadek

Sally Sadek Email and Phone Number

Founder, TA Director @ SpotOn TA
Sally Sadek's Location
Warsaw, Mazowieckie, Poland, Poland
Sally Sadek's Contact Details

Sally Sadek work email

Sally Sadek personal email

About Sally Sadek

A wide-ranging experience of 20+ years in BPO and SSC, which I have gained in a variety of positions.Experienced in Talent Acquisition, Operations, Project Management, Managing Quality Monitoring, Training and workforce management.Hands-on expertise in the Implementation of different Lines of Business for the Telecom sector, designing and implementing transaction monitoring systems, and tailoring & and executing training programs for new hires and existing employees. Solid knowledge of large Business Process Outsourcing "BPO" and Shared Services Centers "SSC" working environments and variables and certified COPC® CX Performance Leader "COPC CX PL".

Sally Sadek's Current Company Details
SpotOn TA

Spoton Ta

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Founder, TA Director
Sally Sadek Work Experience Details
  • Spoton Ta
    Founder, Ta Director
    Spoton Ta Oct 2023 - Present
    Warsaw, Masovian District, Poland
    SpotOn TA provides a variety of Talent Acquisition and Development management and consultation services that enhance our client’s day-to-day performance in the various business processes in their Organization.
    View
  • Spot On Management Consultancy
    Co-Founder
    Spot On Management Consultancy Oct 2016 - Present
    Warsaw, Mazowieckie, Poland
    View
  • Raya Contact Center
    Telecom Sector Manager
    Raya Contact Center Jul 2013 - Jan 2014
    Egypt
    Leading the Implementation for different Line of Business for one of the leading Telecom Companies in UAE and in Egypt.
    View
  • Xceed
    Head Of Quality Control
    Xceed Nov 2008 - Jan 2010
    Egypt
    Managing a multi location Quality Monitoring team in Egypt and one site in Morocco while ensuring the quality of service delivery “Phone and Non Phone Transactions “is up to the required standard in compliance with internal requirements as well as client requirements.
    View
  • Xceed
    Quality And Training Senior Supervisor
    Xceed Feb 2008 - Dec 2008
    Egypt
    Managing Quality Monitoring and Operational training teams in Egypt and Morocco
    View
  • Xceed
    Command Center Supervisor
    Xceed Oct 2007 - Feb 2008
    Egypt
    View
  • Xceed
    Monitoring Supervisor
    Xceed Nov 2006 - Oct 2007
    Egypt
    View
  • Xceed Contact Center
    Monitoring Coordinator
    Xceed Contact Center 2005 - 2006
    View
  • Xceed Contact Center
    Customer Service Representative (Local And International Accounts)
    Xceed Contact Center 2004 - 2005
    i have worked as a CSR for almost a year and half ( first was in a local account then an International account - suppotring English and French Queue )
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  • Vacsera Company (Medical Comapny In Egypt)
    Quality Coordinator
    Vacsera Company (Medical Comapny In Egypt) 2003 - 2004
    we were working on recertifying the ISO 9001 - 2000 Certification in our company and i was one of the quality team.

Sally Sadek Skills

Iso Six Sigma Call Center Quality Management Bpo Tqm Customer Satisfaction Soft Skills People Management Quality Assurance Service Delivery Customer Experience Quality Auditing Operations Management Outsourcing Business Process Improvement Process Improvement Team Management Performance Management Avaya Team Leadership Pmp Time Management Problem Solving Team Building Teamwork Ms Project Coaching Business Analysis Customer Service Copc P&l Management Cost Reduction Copc Registered Coordinator Workforce Management Operational Excellence Cross Functional Team Leadership Training Delivery Key Performance Indicators Visio Call Center Development Talent Acquisition Contact Centers Management Call Centers Offshoring Vendor Management Project Planning Leadership Crm

Sally Sadek Education Details

Frequently Asked Questions about Sally Sadek

What company does Sally Sadek work for?

Sally Sadek works for Spoton Ta

What is Sally Sadek's role at the current company?

Sally Sadek's current role is Founder, TA Director.

What is Sally Sadek's email address?

Sally Sadek's email address is sa****@****ail.com

What schools did Sally Sadek attend?

Sally Sadek attended Copc, Copc, Customer Operational Performance Center " Copc ", The American University In Cairo, Cairo University, Ecole Franciscane.

What are some of Sally Sadek's interests?

Sally Sadek has interest in Diving Tennis Swiming Fishing, Diving Tennis Swimming Fishing, Environment, Animal Welfare, Health.

What skills is Sally Sadek known for?

Sally Sadek has skills like Iso, Six Sigma, Call Center, Quality Management, Bpo, Tqm, Customer Satisfaction, Soft Skills, People Management, Quality Assurance, Service Delivery, Customer Experience.

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