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Sally Sadek is listed as Founder, TA Director at SpotOn TA, based in Warsaw, Mazowieckie, Poland. AeroLeads shows a work email signal at xceedcc.com and a matched LinkedIn profile for Sally Sadek.
Sally Sadek previously worked as Co-Founder at Spot On Management Consultancy and Telecom Sector Manager at Raya Contact Center. Sally Sadek holds Cx Performance Leader - R7.0 from Copc.
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A wide-ranging experience of 20+ years in BPO and SSC, which I have gained in a variety of positions.Experienced in Talent Acquisition, Operations, Project Management, Managing Quality Monitoring, Training and workforce management.Hands-on expertise in the Implementation of different Lines of Business for the Telecom sector, designing and implementing transaction monitoring systems, and tailoring & and executing training programs for new hires and existing employees. Solid knowledge of large Business Process Outsourcing "BPO" and Shared Services Centers "SSC" working environments and variables and certified COPC® CX Performance Leader "COPC CX PL".
Listed skills include Iso, Six Sigma, Call Center, Quality Management, and 46 others.
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Warsaw, Masovian District, Poland
SpotOn TA provides a variety of Talent Acquisition and Development management and consultation services that enhance our client’s day-to-day performance in the various business processes in their Organization.
Egypt
Leading the Implementation for different Line of Business for one of the leading Telecom Companies in UAE and in Egypt.
Egypt
Managing a multi location Quality Monitoring team in Egypt and one site in Morocco while ensuring the quality of service delivery “Phone and Non Phone Transactions “is up to the required standard in compliance with internal requirements as well as client requirements.
Egypt
Managing Quality Monitoring and Operational training teams in Egypt and Morocco
i have worked as a CSR for almost a year and half ( first was in a local account then an International account - suppotring English and French Queue )
we were working on recertifying the ISO 9001 - 2000 Certification in our company and i was one of the quality team.
Customer Experience Performance Leader - R7.0
2006 - RC Registered Coordinator on Release 4.1 2012 - RC Registered Coordinator on Release 5.0.a
Activities and Societies: -Six Sigma -ISO -Quality Planning -Project Management -Managing the Quality Function
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Sally Sadek works for SpotOn TA.
Sally Sadek is listed as Founder, TA Director at SpotOn TA.
AeroLeads has found 1 work email signal at @xceedcc.com for Sally Sadek at SpotOn TA.
Sally Sadek is based in Warsaw, Mazowieckie, Poland while working with SpotOn TA.
Sally Sadek has worked for Spoton Ta, Spot On Management Consultancy, Raya Contact Center, Xceed, and Xceed Contact Center.
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Sally Sadek holds Cx Performance Leader - R7.0 from Copc.
Sally Sadek is listed with skills including Iso, Six Sigma, Call Center, Quality Management, Bpo, Tqm, Customer Satisfaction, and Soft Skills.
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