Sally Sutton Email and Phone Number
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Senior Technical Writer/Editor, Trainer, RFP Developer, Organization Development and Change Management SpecialistExtensive experience as a Technical Writer in the IT, mining, broadcasting, and telecommunications industries. Experience in change management for IT systems, mergers and acquisitions in the telecommunications and healthcare industries. Demonstrated experience in technical writing, editing, organizational development, project management, process and procedure development, survey/assessment development, data analysis, and development of accessible, actionable reports. Excellent relationship building skills with the ability to interact with diverse groups of people at all levels.Specialties: Technical writingBusiness analysisEditingRFP developmentTrainingOrganization developmentChange managementCommunications strategiesTalent managementProject managementOrganization redesignTraining development, delivery & evaluation Survey/assessment developmentData analysis & reportingProfessional presentationsFacilitationCoaching
Astor & Sanders Corporation
View- Website:
- astor-sanders.com
- Employees:
- 30
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Senior Technical WriterAstor & Sanders Corporation Nov 2013 - PresentLakewood, CoMember of a 20-person Federal contract providing Tier 1 phone, web and chat support with a customer base of over 8,000 scientists and administrators.Wrote, updated and edited Knowledge Base articles developed with Remedy; content was then migrated to WordPress. Developed Remedy System training for new users and new Tier 1 Technicians, which was well received by the Federal customer and users.Produced monthly Service Desk metrics for the Contract Program Manager of the Federal contract. These metrics were used to track and improve individual and group performance.Supported development and maintenance of Service Desk website using WordPress.Supported Federal customer on multiple projects including producing monthly and fiscal-year-end reports for Service Desk Support Teams, writing articles for a monthly IT newsletter, keeping Service Desk website calendar and posts up to date, as well as editing.Provided Quality Assurance for CMMI Level 3 certification for Astor & Sanders.Participated in writing material for government proposals.Monitored calls, tickets and chats for Tier 1 and Tier 2 technicians.
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Technical WriterOrica May 2012 - Sep 2013Watkins, CoPartnered with operations management to create accurate procedure documentation for line personnel. Exacting documentation was indispensable as line personnel manufacture explosives for the mining industry. Documentation used for training and as a job aid.Ensured content was appropriate for the technical expertise level of the intended audience.Created presentations for transferring safety knowledge to Orica personnel. -
ConsultantMenterprise Solutions, Llc Nov 2005 - May 2012Englewood, CoBoutique Management/OD consulting firm.Provide organizational development and business consulting to a wide range of industries and companies including Fortune 500, nonprofit and medium to large organizations. SAP implementation, performance management system design and implementation, organizational assessment, change management.
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Director, Organizational DevelopmentCentura Health May 2004 - Jul 2005Centura health care system comprised of two hospitals in the Denver metro area and numerous medical centers throughout the Colorado Rockies.Created the Organizational Development department for St. Anthony Hospitals. Successfully implemented an online performance management system and leadership development training. -
PrincipalPerformance Innovations Consulting Group, Inc. 2002 - 2004Owned this organizational development firm located in Denver metro area.Survey design, development and analysis. Performance Management system development. Clients included Pfizer, Avaya, Inc. and Centura Health.
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Senior ConsultantAt&T/Lucent Technologies/Avaya Inc. 1993 - 2001Located in Denver metro area.Worked with both internal and external clients, Fortune 100 companies and the IRS. Organizational analysis, process development, change management for company acquisition and company merger, organization redesign, leadership coaching. Results of change management project for large call center led to an increase in customer satisfaction indices of 11% and employee satisfaction indices of 4%.
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Instructional TechnologistAt&T 1991 - 1993Located in Denver metro area.Determined performance gaps and developed basic to advanced sales training for 1,500 account executives and sales managers. Created corporate learning evaluation process. Process included metrics to identify satisfaction with courseware, transfer and application of skills to job, and knowledge retention. Conducted over 35 evaluation studies. Outcome of five evaluations of training delivered to service technicians resulted in cost savings of $6 million.
Sally Sutton Skills
Sally Sutton Education Details
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Organizational Psychology -
Major - Communications, Minor - English
Frequently Asked Questions about Sally Sutton
What company does Sally Sutton work for?
Sally Sutton works for Astor & Sanders Corporation
What is Sally Sutton's role at the current company?
Sally Sutton's current role is Senior Technical Writer at Astor & Sanders Corporation.
What is Sally Sutton's email address?
Sally Sutton's email address is sa****@****ast.net
What is Sally Sutton's direct phone number?
Sally Sutton's direct phone number is +172027*****
What schools did Sally Sutton attend?
Sally Sutton attended Teachers College, Columbia University, University Of Northern Colorado.
What are some of Sally Sutton's interests?
Sally Sutton has interest in Innovation, Organization Effectiveness, Design, Technical Writing, Change Management, Organizational Development, Business Process Analysis.
What skills is Sally Sutton known for?
Sally Sutton has skills like Leadership, Development, Consulting, Employee Engagement, Personnel Management, Data Analysis, Business Analysis, Strategy, Technical Writing, Organizational Development, Organizational Effectiveness, Management Consulting.
Who are Sally Sutton's colleagues?
Sally Sutton's colleagues are Faiz Ateeq, Sheetal Volety, Annan Kebede, Janet Rowles, Lizzy Riley, Suzy Kim, Joel Cardoza.
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Sally Sutton
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Sally Sutton
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