Conducts phone-based interviews with individuals identified as positive cases for COVID-19. Assists with disease management and outbreaks in partnership with the Texas Department of State Health Services.

Manages a Case Load of 200-250 Care Avoidant clients.Responsible for connecting clients with community and state resources to improve Social Determinant of Health (SDoH) needs. Facilitated the collection of documentation and client status updates necessary to support continued program enrollment. Schedules and performs Face-to-Face meetings with potential and existing members in community settings to encourage enrollment/participation. Performs provider appointment transportation and accompaniment to support successful Behavioral Health goal attainment.

Managed prescribed client intervention to long-term mental illness.Developed, implemented, and supervised client service plans to ensure successful completion of designated purpose.

Performed front office reception duties.Managed day to day operations to include customer service, vendor invoice review, mail sorting and distribution.

Provided customer service to clients. Performed trip authorizations, documented and resolved customers complaints and issues.