With over a decade of diverse experience spanning the banking, customer support and IT sectors, i have developed a robust foundation in client relations and technical solutions. My career began in Dubai’s banking industry in 2013 as a telesales representative, and i swiftly advanced to Portfolio Team Leader, managing BPO call center operations and honing leadership skills. In 2017, I transitioned to First Abu Dhabi Bank as a Business Development Executive, driving key growth initiatives. Alongside this, my freelance work on Amazon broadened my expertise in the e-commerce landscape. Currently, I serve as a Senior IT Customer Support Consultant, where I combine technical acumen with a commitment to client satisfaction. Eager to deepen my impact, i am now expanding my skill set in DevOps engineering and cloud platforms, staying aligned with the latest in technology and innovation."Your most unhappy customers are your greatest source of learning."— Bill Gates"The best way to predict the future is to create it."— Peter DruckerThese quotes reflects the proactive and innovative mindset needed in roles, where you're driving business growth, solving problems, and leveraging technology to shape success.