Salman Raza Email & Phone Number

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

As a Business Consultant, I have successfully helped numerous businesses automate their operations using Zoho applications. Key achievements include:Customer Service Automation: Implemented Zoho Desk and SalesIQ to streamline customer service workflows, reducing response times by 40% and enhancing customer satisfaction.Finance Automation: Utilized Zoho Books to automate financial processes, improving accuracy and reducing manual workload by 50%.HRM Automation: Deployed Zoho People to automate HR functions, including recruitment, onboarding, and performance management, resulting in a 30% increase in HR efficiency.Sales Automation: Leveraged Zoho CRM and SalesIQ to automate sales processes, increasing lead conversion rates by 25% and providing real-time insights into sales performance.Marketing Automation: Implemented Zoho Marketing to automate and optimize marketing campaigns, resulting in a 35% increase in lead generation and improved targeting and engagement metrics.

Lahore District, Punjab, Pakistan

Hired 85 plus doctors during the COVID-19 Pandemic for a Healthcare client based in the United States.Hired a Development team for a Crypto Wallet Client. Which included senior Python, Django, and Flask developers. Flutter Developers, Senior QA Developers, and React JS Developers.

Lahore, Pakistan

Pakistan

Was responsible to oversee the company's logistics strategy along with the rider operations.Collaborate with account management teams and Customer Service teams to ensure smooth on boarding of new vendors.Worked on ensuring that Department KPI's are meet with good service levels.Worked closely with the Tech team to suggest process improvements. Training and evaluation of Service staff to ensure customers get great service.Was responsible to build and maintain good working relationship with vendors.

United Arab Emirates

United Arab Emirates

EMR is the foremost provider of recruitment solutions to corporates, family groups and government institutions across the emerging markets. First and foremost, EMR is geared to provide organisations with market leading talent in the form of people; their most important asset. In parallel, EMR is a trusted advisor to individuals, providing life-changing opportunities.EMR is one of the emerging markets fastest growing professional and specialist recruitment consultancies. EMR’s consultants focus on permanent recruitment solutions, exclusively by a specific industry sector or function. As a consequence, our consultants provide real-time market data to individuals and businesses, enabling them to be reactive and competitively placed. In short, EMR’s solutions enable businesses and individuals to make a real difference. With significant reach to countries across the Middle East, Africa, South America, Asia and Asia Pacific, EMR spans across 28 countries across most industry sectors. To learn more about the solutions we can offer you, visit us at www.EMR.network

Dubai

• Responsible to Develop New Business by Identifying Market Trends and Gaps in the Retail and FMCG Industry.• Constantly engage with regional talent in the field of sales & marketing and digital space at all levels to understand the available talent pool available in market• Conduct analysis to identify gaps and see how organizations can benefit from the available talent in the region.• Provide market Intel to existing and potential clients which help them take strategic decisions for their business.• Ensure to hit the benchmark of AED 250,000 per quarter by successful placements.

White Plains, New York , Usa

Responsible for carrying out End to End recruitment cycle which includes but is not limited to:-Initial Screening of Candidate.Shortlisting appropriate profile for management review.Drafting proposals on W2 Contract for shortlisted candidates.Negotiate hourly rates for the W2 Contract.Confirm and get Authorization from Candidate by getting them to sign an "RTR".Schedule Interviews for candidates.

Lahore Pakistan

Ensure compliance, reinforcement of established processes, policies & procedures of the organization.Provide support in managing the assigned team of Customer Services Representative (CSR)s of the call center by ensuring that all segments of call center inbound operations.To identify and resolve issues pertaining to team motivation by means of informal counseling sessions with the concerned team members individually.To remain abreast of all current issues and update to be discussed in refresher sessions with CSRs.Communicate clearly and directly with staff on a daily basis concerning performance expectations by coaching and providing timely feedback.Monitor hourly agent performance and provide timely, appropriate and documented feedback or correction action to call center staff.Deliver performance of team members at or above standards and highlight non performers.Responsible for gathering and highlighting trends, related issues and rate customers complaints to line management and coordinate with relevant department for effective resolution.Analyze and provide feedback for improvement in performance of call center operations on a daily basis.Coaching and development of CSRs in order to ensure harmonious and healthy working environment.Live and recorded call monitoring to improve quality and minimize errors by gathering reports for Line manager in taking operational decisions.Ensure that targeted services levels are maintained.Percentage of overall Inbound Task closed within TAT and Quality Score.Increase first call resolution rate.Ensure quality standards and required trainings are conducted on timely basis.Effective & Efficient Reporting & Analysis to Line manager on calls trends.

Lahore Pakistan

Some of my career highlights / skills & achievements with Telenor Pakistan are listed below• Customer Services trainer / Team Leader with a solid experience of training for a Blue – Chip –Telecom Giant (Telenor Pakistan) • Area of specialization is soft skills, product knowledge, business processes and systems. • Completed over 900 hours in training sessions and trained approximately 1000 participants • Have experience of working on different CRM’s like SIEBEL, Q FUND, and S-MAX CRM Was part of the launch team of Telenor In Pakistan and for the last 16 months of my tenure was responsible for making sure that the competence level of the CRD staff is maintained at above 80 % Along with this other key responsibility was to overlook the expansion of CRD Department (Customer Relations Division). During my 2 years tenure with Telenor I got an opportunity to work with 4 different support departments of the CRD unit which were CRD Billing & Activation CRD NOC Customer Communication Centre Call Centre Moreover, I have approximately over 800 hours of Training experience Ensure all departmental Key Performance Indicators are achieved and maintained. Provide direction, motivation, and assistance to staff Providing input for performance reviews on a regular basis. Provide ongoing feedback for improvement. Celebrate success, and assist in administering appropriate and timely disciplinary action when necessary. Ensure that all escalated customer calls are answered quickly Ensure all calls are treated with respect and courtesy within the Customer Operation’s Supervisor’s requirements.

Bachelor Of Commerce (B.Com.), Accounting And Business/Management, A

Activities and Societies: Dramatic Society and Debating SocietyWorked for FM 100 as a Radio Jockey since 14th Feb 2001 till Jan 2007.

High School, O Levels, A

Early Childhood Education, High School/Secondary Diplomas And Certificates