Salman Saeed Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

 Apply current industry practices and UCSF institution-wide requirements to themanagement, maintenance, and deployment of 200+ computers. Configure software and operating systems and develop automated processesfor configuration and updates, utilizing remote management tools and serverbasedsolutions where appropriate. Manage medium sized technology projects. Research and recommend solutions and new approaches to improve theoperations of these services and their applicability to user requirements. Research software and hardware for purchase, make purchaserecommendations, get vendor quotes and submit purchases for approval.Provide technical support, including analysis, diagnosis and resolution of issuesrelated to desktop and laptop systems, handheld devices, printers, peripherals,network connectivity, desktop software applications and utilities, and storagearchitecture. Provide BYOD encryption guidance and support to students to insurecompliance with UCSF IT Security requirements. Create and maintain relevant documentation. Update Tech Commons web content, and related online systems and processdocumentation. Maintain hardware inventory data and software licensing information to ensureaccuracy. Conduct periodic audits. Provide triage for Library staff on IT issues (provide tier 1 support whenappropriate) diagnosing problems and requesting service from IT Service Desk. Provide backup for Wiki@UCSF and Research Software Licensing operations.

San Francisco Bay Area

• Supported Windows/Apple hardware and software, handheld devices, voice/telephone devices and the provisioning that came with them, setting up conference bridges, and 3rd party software.• Communicated problems and the following status updates that went with them to management/team.• Managed phone, Service Now, and email communication for reported customer issues and requests for equipment procurement/installation/modification, and exhibited good judgment in regards to the priority of requests in queue.• Created/Updated documentation and procedures for the ServiceNow knowledge base use as well as gave training to fellow IT staff and UCSF clients.• Abode by all approved IT processes in regards to management concerning incidents, changes, releases, and requests.• Ensured network connectivity/quality of all devices that connected to the UCSF LAN/WLAN/VPN.

Dallas/Fort Worth Area

• Troubleshot and resolved tickets involving errors/difficulties regarding the company’s network infrastructure and deployed hardware/software by form of Phone, Email, and desk side assistance. Verification that the issue was fixed had always been executed after resolution of the problem. Only the highest level of customer service and professionalism adhering to rules and regulations were implemented.• Resolved network issues regarding static IP addressing, domain resolving errors, DNS issues, network hardware, and active directory problems.• Interfaced with other IT departments (Infrastructure, Database, Development, ETC.) to come up with improvements with our processes and issues in a respectable timeframe.• Participated in multiple in and after hour successful projects such as Operating System upgrades, Department Moves, and Switch Upgrades.

Dallas, Texas

• Supported 20 clients and handled their IT issues onsite• Maintained, set up, and configured Cisco Systems equipment such as routers, switches, and firewalls. • Maintained, set up, and configured Dell/HP tower/rack mountable servers.• Diagnosed and resolved problems within the network infrastructure systems.• Resolved or isolated issues in faulty equipment or software.• Served as a liaison between the company and vendors.• Created weekly detailed reports about the state of clients’ IT equipment; involved rigorous testing and checking of server RAID health status, hard drive space accumulation, event log errors, backup verification; ensured that the client’s SSL certificates were updated.• Participated in large-scale IT projects such as terminal server migrations and office moves. • Created project plans as requested.Provided general desktop support involving hardware and software troubleshooting on work machines.