Successfully handling a team of 20+ people, that includes: Internal Sales Associate (ISA) DepartmentCustomer Success DepartmentQuality Assurance (QA) Department Customer Support Department

Developing and implementing sales processes for sales teams.Researching and analyzing data to create sales forecasts.Collaborating with all departments and upper management to identify business goals.Recruiting, hiring and training sales representatives.Identifying customers and sales opportunities by analyzing sales data and consumer trends.Implementing and manage CRM tools to maximize opportunities and customer relationships.

Own all plans and strategies for developing business and achieving the company’s sales goals while making sure that all operations are running smoothly.Prepare sales plan for the sales managers and upper management for use in organizational planning, financial forecasting, budget setting and strategic planning.Evangelize the product and personally help close big deals.Work collaboratively across teams – including operations, HR and Marketing.Establish the inbound lead requirements needed to meet sales targets.Provide full visibility into the sales pipeline at every stage of development.Establish and foster partnerships and relationships with key customers both externally and internally.

Leading 3 teams, a total of 30 team members and report to Head of Sales & Operations. Responsible for the sales revenue, targets and ensuring closure of all sales. Mentoring and guiding all the teams, monitoring teams KPI’s. Leading/training and shaping the teams to achieve success and high productivity.Working closely with operations, marketing, finance and affiliate department.

Source potential investors and establish/maintain a good relationship.Recruiting and managing agents, providing them with training and support. Formulate properties tailored to the needs of the clients. Build awareness and knowledge of the property market in GCC and other countries, study factors influencing property market globally. Closing, negotiating, prospecting, and evaluating, while building relationships with clients, companies and individuals for long-term business goals. Attend “Property nature” events (exhibitions, property launch, presentations etc.)

Building and maintaining relations with real estate agencies both locally and internationally.Maintaining and updating customer data base. Arranging road-shows to generate business. Achieve Monthly Sale Targets. Responsible for prospecting, maintaining and expanding key accounts. Sourcing potential investors and discussing business opportunities in personal meetings.Attend “Property nature” events (exhibitions, property launch, presentations etc.)

Responsible for activating new real estate agents and real estate companies locally and internationally. Regular review of strategy & business processes in order to ensure smooth cooperation with brokers and enhance sales.Conduct constant market research to work on the best and competitive broker packages & exploring potential partners.Assist clients with their issues and motivate real estate agents to perform better to increase sales revenue.Provide project training and presentations to potential agents and real estate companies.Arranging broker's event to maintain and build strong partnership with new and existing brokers.

Prospecting potential clients, analyzing market trends.Planning monthly sales targets and executing them in given time frame. Handling Sales activities with a focus on achieving predefined sales target.Develop new business opportunities.Presentation to clients & brokers on project.Handling client objections, concerns, and queries.

Setting sales goals and developing sales strategies.Researching prospects and generating leads.Contacting potential and existing customers on the phone, by email, and in person.Handling customer questions, inquiries, and complaints.Preparing and sending quotes and proposals.Managing the sales process through specific software programs.Building and maintaining a CRM database.Meeting daily, weekly, and monthly sales targets.Participating in sales team meetings.Attend real estate events.Client site viewings.

Plan and coordinate administrative procedures and systems and devise ways to streamline processesRecruit and train personnel and allocate responsibilities and office spaceAssess staff performance and provide coaching and guidance to ensure maximum efficiencyEnsure the smooth and adequate flow of information within the company to facilitate other business operationsManage schedules and deadlinesMonitor inventory of office supplies and the purchasing of new material with attention to budgetary constraintsMonitor costs and expenses to assist in budget preparationOversee facilities services, maintenance activities and tradespersons (e.g electricians)Organize and supervise other office activities (recycling, renovations, event planning etc.)Ensure operations adhere to policies and regulationsKeep abreast with all organizational changes and business developments

Ensure the store execution continuously meets the standards and follow up using the customer experience toolEnsure Store Operations best practices are followed by helicoptering the sales floor, maintaining cash point lines, garment care and fitting room go backs throughout the day to deliver the Best Customer ExperienceEnsure Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by exampleEnsure the maintenance of the sales floor is managed in a cost-efficient way to meet the standards and initiate actions accordingly with your store management teamPerforms all store routines, including the opening and closing of the store, following all Company practices and procedures

Greet customers when they enter and leave the store.Provide them with accurate information in response to customers queries.Compare prices and features across products to help customers buy better to their requirements.Cross-sell products.Maintain an inventory and ensure that stocks are always full.Help customers with returns and exchange of products.Collaborate with fellow employees to provide high-quality customer service.Explain and tell customers about discounts and offers currently going on.Constantly replenish information on all products/merchandise such as price, features, after-sales service, etc.