• Budgeting and Financial Planning: Assist in preparing budgets and forecasts to align with operational goals and resource allocation.• Financial Performance Analysis: Monitor rent collection and analyze trends to identify improvement opportunities.• Expense Management: Track operational expenses and implement cost control measures to ensure financial efficiency and tenant satisfaction.• Regulatory Compliance: Ensure adherence to legal and industry standards to mitigate… Show more • Budgeting and Financial Planning: Assist in preparing budgets and forecasts to align with operational goals and resource allocation.• Financial Performance Analysis: Monitor rent collection and analyze trends to identify improvement opportunities.• Expense Management: Track operational expenses and implement cost control measures to ensure financial efficiency and tenant satisfaction.• Regulatory Compliance: Ensure adherence to legal and industry standards to mitigate liabilities.• Audit Support: Facilitate audits and inspections to ensure compliance and identify areas for improvement.• Staff Supervision: Oversee team efficiency, deadlines, and adherence to property standards, including hiring and training.• Daily Operations Oversight: Address repairs and conduct safety checks to maintain smooth property operations.• Vendor Management: Coordinate with contractors and service providers to ensure timely, budget-compliant work.• Tenant Relations: Resolve tenant concerns related to living conditions and amenities promptly.• Customer Service Excellence: Maintain strong tenant relationships through proactive support to enhance retention.• Community Engagement: Organize events that foster a positive living environment and strengthen tenant loyalty.• Leasing Strategy Support: Develop initiatives to maximize occupancy through targeted promotions.• Leasing Activity Monitoring: Track leasing progress, ensure compliance, and oversee tours for prospective tenants.• Marketing Collaboration: Work with marketing teams to implement campaigns that attract qualified tenants.• Management Reporting: Prepare reports on financial performance and operations for senior management review. Show less

• Building Operations and Maintenance: Oversaw daily operations and maintenance, coordinated repair and maintenance activities, conducted regular property inspections, and ensured compliance with health and safety regulations and standards.• Security Management: Developed and implemented security protocols, managed appropriate staff for night and day shifts, and promptly addressed security issues through daily handovers.• Contractors and Budget Management: Negotiated and… Show more • Building Operations and Maintenance: Oversaw daily operations and maintenance, coordinated repair and maintenance activities, conducted regular property inspections, and ensured compliance with health and safety regulations and standards.• Security Management: Developed and implemented security protocols, managed appropriate staff for night and day shifts, and promptly addressed security issues through daily handovers.• Contractors and Budget Management: Negotiated and managed contracts with contractors and service providers, prepared and managed the building’s budget, and allocated resources efficiently.• Staff Management: Conducted weekly meetings with staff to address their satisfaction, provide feedback, and discuss performance. Focused on identifying individual needs, resolving any issues, and implementing strategies to enhance team productivity and overall morale.• Compliance Management: collaborating with our Health and Safety Compliance officer to meet legislative standards, and exceeded maintenance and refurbishment expectations for M&G's first BTR investment.• Enhancing Tenant Satisfaction and Retention: Improved occupancy rates from 91.33% to 98.84%, and secured high renewal retention through resident engagement and competitive rent rates.• Professional Representation and Community Engagement: Conducted professional viewings, effectively represented Rehearsal Rooms and Savills, and fostered a sense of community with resident engagement events such as, Breakfast Meet & Greet, BBQ Event and King's Jubilee.• Improving Online Reputation: Successfully elevated the property's Google review rating from 2.6 stars to 4.5 stars by implementing strategic improvements and addressing resident feedback effectively.• Social Media Strategy and Innovation: Took over the social media strategy for Rehearsal Rooms, implementing creative ideas and innovative approaches to showcase the property and engage with the community. Show less

• Managed Residential Properties: Oversaw multiple residential properties on behalf of private landlords, ensuring effective property management and tenant satisfaction.• Primary Tenant Contact: Acted as the main point of contact for tenants, addressing general inquiries and managing maintenance issues efficiently.• Issue Resolution: Handled tenant questions, complaints, and concerns, taking appropriate actions to resolve situations and maintain a positive living… Show more • Managed Residential Properties: Oversaw multiple residential properties on behalf of private landlords, ensuring effective property management and tenant satisfaction.• Primary Tenant Contact: Acted as the main point of contact for tenants, addressing general inquiries and managing maintenance issues efficiently.• Issue Resolution: Handled tenant questions, complaints, and concerns, taking appropriate actions to resolve situations and maintain a positive living environment.• Policy and Procedure Development: Created and implemented policies and procedures to ensure compliance with UK property management regulations and standards.• Contractor Coordination: Organised and managed contractors for property repairs and maintenance, ensuring timely and effective service.• Work Order Management: Received and logged work order calls, created and dispatched work orders to ensure prompt resolution of maintenance requests.• Lease Management: Coordinated renewal contracts and negotiated terms for new leases, optimizing rental agreements and tenant retention.• Lease Application Processing: Thoroughly reviewed and verified lease applications, assisting in the application process to ensure suitability and compliance.• Rent Collection and Record Keeping: Collected rent payments, maintained records of arrears, and pursued outstanding payments to ensure financial accuracy.• Tenant Administration: Assisted with tenant occupancy administration, including providing introductory letters, detailing emergency contacts, insurance requirements, rent collection procedures, and maintenance protocols. Show less

• Team Management: Managed a team of 15, including developing and enforcing workplace policies, rules, and procedures in alignment with company strategies and training programs.• Talent Acquisition and Recruitment: Spearheaded recruitment efforts, including identifying, screening, and interviewing candidates. Acted as the primary mentor and point of contact for new employees.• Employee Development and Appraisals: Developed personal development plans and conducted monthly… Show more • Team Management: Managed a team of 15, including developing and enforcing workplace policies, rules, and procedures in alignment with company strategies and training programs.• Talent Acquisition and Recruitment: Spearheaded recruitment efforts, including identifying, screening, and interviewing candidates. Acted as the primary mentor and point of contact for new employees.• Employee Development and Appraisals: Developed personal development plans and conducted monthly appraisals using KPI trackers to monitor progress and performance.• Business Development: Generated new business leads and identified opportunities for growth in potential sites, contributing to overall business expansion.• Training and Onboarding: Provided training to colleagues, fostering a learning-on-the-job environment and promoting continuous improvement.• Client Account Management: Delivered reliable support and guidance to key clients, upselling products and driving the achievement of sales targets. Cultivated and maintained strong client relationships to manage a diverse client portfolio effectively.• Collaboration and Project Management: Worked with other account managers to meet business requirements, ensuring projects were completed on time and within budget Show less

• People and Organizational Development: Contributed to the design and delivery of people and organizational development strategies.• Health and Safety Compliance: Ensured business operations adhered to health and safety regulations, including premises inspections, auditing, employee training, and fire safety consultancy.• Workplace Safety Assurance: Managed regular PAT testing, electrical fixed wire testing, and hygiene compliance to ensure workplace safety.• Food… Show more • People and Organizational Development: Contributed to the design and delivery of people and organizational development strategies.• Health and Safety Compliance: Ensured business operations adhered to health and safety regulations, including premises inspections, auditing, employee training, and fire safety consultancy.• Workplace Safety Assurance: Managed regular PAT testing, electrical fixed wire testing, and hygiene compliance to ensure workplace safety.• Food Standards Compliance: Liaised with the Food Standards Agency to ensure adherence to regulations, including monitoring refrigeration temperatures.• Contractor Coordination: Organized and managed contractors (plumbers, electricians, etc.) for maintenance and repair of the premises.• Team Management: Delegated roles and responsibilities to employees within the company.• Change Management Implementation: Executed change management strategies in support of organizational goals, providing necessary information, advice, and services.• HR Training and Development: Designed and developed HR training programs, assessing training needs to enhance employee performance and meet company objectives.• Employee HR and Safety Training: Conducted training on HR and safety issues, ensuring employees were well-versed in relevant practices and regulations. Show less

Experience: Joined Tesco to gain hands-on retail experience and understand industry operations, which provided valuable insights into the importance of efficient operations for business success. Applied these learnings to enhance our family business operations.Customer Service: Assisted customers in locating products, thereby improving my customer service skills and ability to interact effectively with consumers.Cash Handling: Operated checkout services, handling cash transactions… Show more Experience: Joined Tesco to gain hands-on retail experience and understand industry operations, which provided valuable insights into the importance of efficient operations for business success. Applied these learnings to enhance our family business operations.Customer Service: Assisted customers in locating products, thereby improving my customer service skills and ability to interact effectively with consumers.Cash Handling: Operated checkout services, handling cash transactions accurately and maintaining a high level of customer satisfaction.Inventory Management: Restocked shelves consistently, ensuring products were readily available and displays were well-organized to enhance the shopping experience.Delivery Coordination: Managed and verified deliveries, ensuring accurate inventory management and timely stocking of new products.Safety Compliance: Safely handled and moved stock within the store and warehouse, adhering to all safety protocols and contributing to efficient store operations.Waste Management: Oversaw waste management and charity processes, ensuring these were completed in line with store policies and targets, thereby supporting overall store performance and community engagement. Show less