I have always had a passion for technology and I was lucky to turn this passion into a job.I started in 1997, first as a help desk operator and then as a technician in various technological fields, from operating systems, to middleware, to the security field with the management of WAF and authentication products.Since 2008 I have continued my professional growth as a manager in the management of services for Enterprise customers.In particular for the Energy sector, but subsequently also for the Transport, Fashion and Banking sectors. These experiences, gained on Enterprise clients and complex technologies, allow me to have broad visibility of the IT environment.Skills and experience in brief:- 27 years of experience in the IT sector (11 as a technician and 16 as a manager)- delivery management - service management- group staff - management of complex projects- management of corporate services- control of the provision of services in compliance with KPIs and contractual SLAs- management of continuous improvement and evolution of managed infrastructures- management and coordination of activities deriving from the Vulnerability Assessment.- management of multiple work groups, even very large ones, as functional manager - management of multiple resources as hierarchical responsibilities; assignment and measurement of annual performance objectives, joint definition of the training path in line with company needs.- management of RDAs to suppliers and management of monthly reporting.- order management - cost management- start services for new customers- management of service renewalsIn addition to my technical skills and experience, I believe I have good managerial and interpersonal skills. I am focused on the client and attentive to their needs to create a relationship of trust and profitable and long-lasting relationships.I am very careful in developing relationships with colleagues and in trying to create a peaceful and collaborative working environment.I consider myself sociable, helpful, reliable and always ready to learn new things and face new challenges.