Sam A. Email & Phone Number

Waterloo, Ontario, Canada

- Designed, prototyped, implemented, & maintained a full stack solution for streamlining a complex order processing workflow (MERN stack web application)- Monitored and analyzed usage of application, identifying and implementing improvements and documenting changes- Trained end users on application and explained to business owner how the software works; provided detailed troubleshooting guide alongside documentation- Built core application with fundamental design principles (reusability, maintainability, scalability) as well as modern front-end best practices- Implemented PowerShell, Bash, and Python scripts to supplement primary application as workarounds for hardware limitations

North York, Ontario, Canada

- Designed, prototyped, & presented end-to-end dashboard solutions for leadership teams around optimizing customer service success across multiple functional teams in an Agile environment- Conducted trend analysis around hiring / interview processes and built dashboards to facilitate time-tracking at management level- Built team productivity solutions by automating flexible recurrent analytic snapshots- Upheld responsibility for oversight & maintenance of applications including product feature requests and bug patches

North York, Ontario, Canada

- Built rapport with clients daily to understand and resolve issues surrounding account management, stock markets, and technical support - Handled inquiries by collaborating with team members and/or redirecting clients to appropriate departments in a timely manner- Adhered to professional industry standards for handling client interactions politely and effectively while promoting company brand- Responsible for handling up to 20 calls per day

Waterloo, Ontario, Canada

- Drove development of an automated invoicing system to replace manual processes- Created a backend database of client information- Wrote Bash & Python script to pull billable hours and generate payment information per client

Waterloo, On

- Shipping / receiving- Order processing logistics- Customer relations- Internal coordination- Inquiry handling