• Support for the Contract Life Cycle for the Contract and Pricing teams• Monitored errored workflows in SAP. Investigated root causes and ensured completion of the workflows.• Acted as 1st level IT and worked with level 2 when needed.• Completed testing for SAP releases.• Manage/Improve workflow processes in SAP• Support and manage data quality including account consolidation, tracking equipment locations, and billing.• Developed an Alteryx application to allow mass… Show more • Support for the Contract Life Cycle for the Contract and Pricing teams• Monitored errored workflows in SAP. Investigated root causes and ensured completion of the workflows.• Acted as 1st level IT and worked with level 2 when needed.• Completed testing for SAP releases.• Manage/Improve workflow processes in SAP• Support and manage data quality including account consolidation, tracking equipment locations, and billing.• Developed an Alteryx application to allow mass search accounts for team alignment.• Developed an Annual Price Increase process. Increased readily available revenue while accurately documenting actions taken on each account. • Developed an Alteryx application to insure data quality by automating several health check reports in Agiloft and SAP. Show less

• Support for Zone 1 for 8 Contract Consultants.• Engaged as a team lead for a cross departmental visual process improvement for disputes. Created lasting impact to reduce the TAT and created metrics for the root causes.• Redesigned the process for price increases allowing the organization to increase revenue.• Resolved flagged orders for incorrect pricing. Review information in the system and reviewing documentation when necessary. • Researched dispute cases and determined the… Show more • Support for Zone 1 for 8 Contract Consultants.• Engaged as a team lead for a cross departmental visual process improvement for disputes. Created lasting impact to reduce the TAT and created metrics for the root causes.• Redesigned the process for price increases allowing the organization to increase revenue.• Resolved flagged orders for incorrect pricing. Review information in the system and reviewing documentation when necessary. • Researched dispute cases and determined the credit amount owed to the customer.• Create movement cases in SAP to track the location and billing of instruments.• On boarded new team members and updated the training documentation. Show less

• Designed a userface in Google Sheets that updated a template and a picture view of the department's team alignment. The template allowed the alignment to be uploaded into a territory information management system which allowed more metrics for the leadership team.• Worked on a large scale sales promotion uploading pricing into SAP and sending orders to the fulfillment team. Assisted trouble shooting for problems that arose during the program and improved the processes that were… Show more • Designed a userface in Google Sheets that updated a template and a picture view of the department's team alignment. The template allowed the alignment to be uploaded into a territory information management system which allowed more metrics for the leadership team.• Worked on a large scale sales promotion uploading pricing into SAP and sending orders to the fulfillment team. Assisted trouble shooting for problems that arose during the program and improved the processes that were involved.• Executed price increases on hundreds of account which generated more revenue for the organization.• Worked on various data clean up projects to allow the data to flow through more smoothly and increase the reliability of the data. Show less

• Solved customer data requests such as account, address, and communication updates in Informatica, Salesforce, and SAP.• Supporte the data transition needs of a global SAP system integration for Gloire for Americas.• Worked with multiple departments to compile and research hundreds of compliance IDs for Health Care Professionals for a federal CMS report. Leveraged my knowledge of MDM to assist A/P with issues they were facing with the IDs. • Engaged in a project to deliver an… Show more • Solved customer data requests such as account, address, and communication updates in Informatica, Salesforce, and SAP.• Supporte the data transition needs of a global SAP system integration for Gloire for Americas.• Worked with multiple departments to compile and research hundreds of compliance IDs for Health Care Professionals for a federal CMS report. Leveraged my knowledge of MDM to assist A/P with issues they were facing with the IDs. • Engaged in a project to deliver an opportunity funnel report for Roche executive committee.• Supported the data transition needs of a global SAP system integration for Gloire for Americas.• Cleaned thousands of data entries so they could smoothly run through the data base and be more consistent. • Researched data to ensure that the data was correct and updated to increase its reliability. • Audited 25% of all invalidated addresses given by customers and third party sources to prevent fraud. • Tracked the progress of the team which included 5 members. Used excel to show the progress of each member on their work sets to show the impact on the organization. • Assisted the onboarding process of new team members on the programs that the team was using. Show less

-Data Quality-Data Auditing -Consolidation in SAP-Auditing Data

• Led an audit on several business areas to ensure that the SOP was being followed correctly.• Reviewed at least $10,000 worth of travel expenses of employees to ensure they followed the Sun Shine Act.• Prepared and organized an after-work get together.