Oversees all aspects of the hotel operations including: front desk, food and beverage, housekeeping, laundry, maintenance, finances, team building, and staff development.

• Responsible for the staffing and productivity of the Front Desk and Hotel Concierge • Coordinates with the Housekeeping department to ensure a smooth running operation.• Supervise the assignment of rooms, pre-blocks and assigns all V.I.P. and special room requests• Excellent guest problem resolution• Proficient in Fidelio and Opera, Microsoft Excel, Word, Outlook.• Monitor payroll reports and payroll information.

• Key Floor Manager.• Communicate effectively with my clients and all departments in the hotel.• Achieved and maintained budgeted goals.• Monitor the payroll reports for payroll information. • Consistently maintained the highest to date MSE Gallup scores within Ritz Carlton North America.