Sam Bourne Email & Phone Number

Southampton, England, United Kingdom

Making Martech work for the Customer & Data team!

London, England, United Kingdom

London, England Metropolitan Area

Working to arm the CX team with customer insights and a robust data architecture in order to deliver outstanding customer experiences.Building and managing a team of specialists in building customer audiences, delivering insights and being a voice for the story our customer data has to tell.

London, United Kingdom

Leading the charge with CRM at this exciting social sportsbooking app!- Owning the bottom line of customer value- Building CRM journeys to maximise customer LTV- Customer insight analysis to optimise targeting and response- Leading a diverse CRM team and coaching them to success

London, United Kingdom

- Optimisation of product features- Analysis of features from launch- Owning the marketing requirements backlog- Optimising Lifecycle strategy- Testing and monitoring the in-app economy- Using LookML to generate new insights into our monitoring dashboards- Developing new tools and initiatives to aid the marketing team

London, United Kingdom

-Optimisation of lifecycle processes within the Heart of Vegas mobile and web game-Monetisation of users of this free to play game-Development of new internal processes to improve communication and efficiency-Building CRM campaigns to deliver high quality marketing to millions of daily users-Working with the LiveOps and Data Science teams to construct optimal campaigns-Daily SQL use for database interrogation and data analysis-Management of key stakeholders across the Data Science, Customer Experience, Art and Product teams

London, United Kingdom

Key roles involved:- Offering business support and guidance to a growing market of over 250 retail locations across the UK, Ireland and Czech Republic- Promoting and developing a network of stores and an events program utilised by thousands of consumers- Working in an International Process Management team to ensure best practices are shared and implemented globally, and particularly in Europe- Managing and administrating for an online community of business partners to develop feedback and service and support

Halifax College

Key roles involved:-Working within a small team involved in aiding administration for over 2700 students-Event management of large and small scale events, including an ongoing employability based programme-Acting as first point of contact for the needs of 1000 resident students-Receiving training in acting as a "Welfare Watchdog", monitoring the well-being of residents and offering low-level support and guidance-Maintaining an excellent working knowledge of the University Support Services to act as a signpost for students

-Customer support-Specialised sales knowledge-Handling finances-Warehouse management

Astrophysics

Activities and Societies: Societies Committee 2014-15 Chair at UoY Physics Society 2013-15 Chair at UoY Pokésoc 2014-15 Organiser of 2013.

Astrophysics